Asim Razvi Email & Phone Number

New York, United States

• Led a cross functional team of analysts and developers in the successful deployment of ServiceNow ITSM, HRSD and CSM modules within aggressive timeline.• Completed all projects on time and within budget resulting in significant process improvements and cost savings.• Provided extensive training and support to various user groups across IT HR and customer service departments.• Boosted user competence and product adoption resulting in more effective usage of the service now… Show more • Led a cross functional team of analysts and developers in the successful deployment of ServiceNow ITSM, HRSD and CSM modules within aggressive timeline.• Completed all projects on time and within budget resulting in significant process improvements and cost savings.• Provided extensive training and support to various user groups across IT HR and customer service departments.• Boosted user competence and product adoption resulting in more effective usage of the service now platform.• Implemented the service now customer service management CSM module to overhaul case and knowledge management processes enhance customer service operations and improved first call resolution rate by 15%• Built and automated workflows for various ServiceNow modules using flow designer resulted in improved process efficiencies and consistencies across IT HR and customer service departments. Show less

Work with the process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.• Use JavaScript to create business rules client scripts UI policy and UI actions.• Created various workflows for incident management change management service requests and SLA’s.• Created various flow designs to automate business processes.• Worked on ITOM module for discovery service mapping and worked on BSM maps.• Created overflow… Show more Work with the process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.• Use JavaScript to create business rules client scripts UI policy and UI actions.• Created various workflows for incident management change management service requests and SLA’s.• Created various flow designs to automate business processes.• Worked on ITOM module for discovery service mapping and worked on BSM maps.• Created overflow design for better UI and to allow natural language to automate task approvals notifications.• Develop configure workflows forms and underlying logic using scrum agile methodology.• Worked on loading the data into service now using import sets.• Imported configuration items from third party application using import set tables. Show less

• Create a customized controller indicator and indicated task forms and configure the fields and functions related.• And added the fields and configured with the drop-down choice list, pick list ETC as per the requirements• Robust experience on scripting both server and client side scripting• Used client scripts, business rules, UI actions, UI policies script includes and transfer maps• Involved in using the access control list to restrict and give section access to the… Show more • Create a customized controller indicator and indicated task forms and configure the fields and functions related.• And added the fields and configured with the drop-down choice list, pick list ETC as per the requirements• Robust experience on scripting both server and client side scripting• Used client scripts, business rules, UI actions, UI policies script includes and transfer maps• Involved in using the access control list to restrict and give section access to the users• Configured the e-mail notifications inbound and outbound. and given the desired conditions as to when the e-mail needs to trigger and who receives it• MYSQL queries to get data to be filtered out from database.• Involved in writing catalog client scripts UI policies to make client side changes• Involved in giving demos on service now and gathering requirements from client Show less