IT solution provider mainly in business automation, software development, out sourcing and web solutions. Karzansoft is now an established software & web development company delivering development & IT services for more than 10 years. The company has top-notch experience in Car Rental Industry and not only develops, delivers tailor-made vertical / horizontal fleet management software solutions and business consultancy to the industry but also provides IT services to other business domains.Main Responsibilities:• Collect information to analyze and evaluate existing or proposed systems.• Collect and analyze end-user requirements.• Conduct ERPs application training with end users.• Assist in troubleshooting application software issues.• Identify and resolve application functionality related issues.• Provide SQL administration in live and test environments.• Verify database and data integrity.• Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.• Work as a team member with other technical staff, such as Support, Development and Quality assurance teams.• Provide first level support and troubleshooting.• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.• Produce end-user technical documentation for new and existing applications.• Identify and advise solutions on hardware, software, and connectivity problems, including user access and component configuration.• Identify opportunities that can improve efficiency of business processes.• Document system problems and resolutions for future reference.• Participate in weekly meetings with the Sales, Development & IT Help Desk teams to discuss progress and issues.• Explore across all elements of the Software Life-cycle.• Maintain confidentiality with regard to the information being processed, stored or accessed.• Other duties as assigned.

Main Responsibilities:• Define implementation project plan.• Deploy systems (Q.A & LIVE) and product installation.• Define product training schedules.• Monitor data entry by end users.• Assist end user for technical support.• Monitor implementation status and progress.• Coordinate assigned IT projects and ensures company resources are utilized appropriately.• Organize, conduct and manage project meetings with clients (Technical & Non-Technical).• Assist in the product pilot programs including testing, training plans and production of user documentation.• Assist in the compilation of project requirements and technical design documents.• Effectively and accurately communicate relevant project information to the client and project team. • Compiles project status reports.• Arrange support services.• Identify and resolve technical problems.Main achievements:I played an important role in setting up company's support and implementation teams.

Main Responsibilities:• Scheduling projects meetings, preparing meeting agendas, concluding post meeting action items.• Preparing and communicating minutes of meeting across projects stake holders.• Managing technology vendors for RFI, RFQ, RFP, IT Tenders, Bids, POCs and project executions.• Coordinating with System Admin, Storage, Service Delivery, Application, Database, Network, ITA and GIS teams to work with technology vendors for projects.• Assisting reporting manager in the development of corporate technology and cost comparative analysis and reporting formats PowerPoint presentations.• Ensuring that the implemented projects have standard agreed designs documents as per organization policy.• Liaising with mangers / assignees across all departments and gathering required information for projects.• Coordinating with System Admin, Storage, and Service Delivery, Application, Database, ITA, Network and GIS teams to upgrade hardware and software components as required.• Contributing to the overall architecture design of all new and existing projects.• Performing end-to-end project management and delivery for all Infrastructure projects.• Performing other day to day operations.

Established in March 2010 with branch offices in Dubai and head office in Abu Dhabi, United Arab Emirates, PROGRESS rent a car provides individual and corporate car rental and leasing, Bus, recovery and international reservation services. PROGRESS rent a car is one of the PROGRESS Group of Companies owned by Mr. Abdulla Khalaf Al Otaiba. Core Responsibilities:• Provide IT support regarding software, hardware and communication related.• Setting up new hardware and software, server, network devices and program installers.• Ensuring network and server devices optimal performance, Maintaining on its good condition.• Diagnose & Troubleshoot software issues (Remote and local branches) which include OS troubleshooting, User access rights, log on, IE web access and security and other applications.• Diagnose & Troubleshoot hardware issues which include desktop and Laptop machines (Dell, HP and Toshiba) local and network printers (HP-MFP, Sharp, Brother, and Utax-MFP-Copier), scanner, and faxes and standalone photo copiers.• Recommending & buying new IT equipment’s (Desktop, Laptop, Printer P.S.C & printer stationary, Network device and Internet connection.• Database administration which includes data rectification, reports customization through crystal reporting database installation and maintenance of ‘Speed Corporate rental solution’.• Administrate and manage MS windows 2008 R2 domain which includes, AD domain user’s creation, setting up shares, NTFS and share permission, map drives, managing and monitoring DHCP, DNS, print and file servers, data backup other day to day activities.• Remote administration and support to Abu Dhabi three branch offices, Dubai three branch offices and Al-Fujairah branch office through VPN and RDP applications.• Repairing and upgrading PCs and other hardware as and when necessary.

Financial services for all, with strong mission and vision to alleviate poverty. Kashf foundation began its journey as a micro-finance institution in 1996 to provide financial services to low-income households especially women. As of today, Kashf Foundation is now Pakistan’s premier wealth management company for low income households especially women and providing a suite of high quality affordable financial and non- financial services to them in order to make today’s women more productive and self-dignified.I started my professional journey as computer operator cum cashier ‘CCO’ and over the span of my tenure with Kashf Foundation I ended my job as Information Technology Officer to grasp an overseas opportunity to grow my career in IT Industry and learn & explore new horizons to broaden my vision.As an ITO I used to report my team manager for IT & ERP related matters and my area managers for CCOs performance and feedback. I managed a team of approximately 20 staff members including trainee CCOs and CCOs staff who were commissioned into 20 remote branch offices and were reporting me IT & ERP related matters.Core Responsibility (Summary):• Being an ITO to provide technical services to 20 remote branch offices across the region in compliance with the company policies