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Assist all end users to perform troubleshoot on all procedures and provide updates on trouble tickers to resolve all issues effectively and prepare all documents for policy manuals and provide IT support for organization.Analyze all trends for IT issues and prepare reports for same and maintain and update Configuration Management Database on regular basis and perform troubleshoot on all hardware, software and equipment's.Ensure compliance to all IT support operating procedures and ensure accuracy in all logs and manage all technical and business resources and maintain knowledge on all technical changes and provide training to all new employees.Analyze all network system, recommend improvements to same and prepare various reports on all surveys and trends and manage all network related information and provide support to all IT procedures and maintain good professional relationship with all network users and resolve all issues.Prepare an effective and comprehensive training plan for all IT procedures and provide required backup coverage and assist all infrastructure personnel to provide all preventative solutions and recommend improvements to all performances of IT components.Provide optimal level of customer services and administer all service calls for desk programs and perform troubleshoot on all hardware and wireless devices.Assist to configure computer system with help of various individual components and perform all software installations and perform troubleshoot on all window programs and assist to manage all network components effectively.Perform troubleshoot on all operating systems with help of all MS resources and maintain all domain accounts and develop various tests for production systems.

Analyze all network issues and monitor all tasks and escalate issues and provide effective resolutions for all IT issues and coordinate with partners and vendors to resolve all network issues effectively.logging and processing support callsinstalling and configuring computer hardware, software, systems, networks, printers and scannersplanning and undertaking scheduled maintenance upgradessetting up accounts for staff, ensuring that they know how to log insolving password problemstalking to clients and computer users to determine the nature of any problems they encounterresponding to breakdownsinvestigating, diagnosing and solving computer software and hardware faultsrepairing equipment and replacing partssupervising junior engineering and technical staffobtaining replacement or specialist components, fixtures or fittingschecking computer equipment for electrical safetymaintaining records of software licencesmanaging stocks of equipment, consumables and other supplies

▪ To monitor and maintain the computer systems and networks of an organisation▪ Diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person▪ Installing and configuring computer hardware, software, systems, networks, printers and scanners▪ Setting up accounts for staff, ensuring that they know how to log in solving password problems▪ Talking to clients and computer users to determine the nature of any problems they encounter▪ Repairing equipment and replacing parts▪ Checking computer equipment for electrical safety▪ Maintaining records of software licenses▪ Provide prompt and accurate feedback to customers

▪ Installing new hardware (servers, printers, computer work stations etc)▪ Implementing, Managing, and Maintaining a Microsoft Windows Server Network Infrastructure▪ Planning ,implementing, Managing, and Maintaining a Microsoft Windows Server Active directory Infrastructure▪ Setting up user accounts, permissions and passwords▪ Overseeing security of all systems, especially the internet▪ Installing antivirus protection▪ Fixing network faults▪ Technical support for people using the network▪ Training staff on new systems▪ Day to day admin and monitoring of network use▪ Planning future improvements▪ Suggesting IT solutions to business problems▪ Making sure all IT meets industry standards