Afiniti formerly known as Satmap Inc. is a 'big-data' contact center optimizations technology that uses sophisticated, real-time, patented personality matching algorithms to deliver improved revenue, enhanced customer experience and lower enterprise costs for its customers.Provide leadership in Setting up Internal IT operations and IT Service Delivery across the organization spread across Pakistan, USA and other countries.

Afiniti formerly known as Satmap Inc. is a 'big-data' contact center optimization technology that uses sophisticated, real-time, patented personality matching algorithms to deliver improved revenue, enhanced customer experience and lower enterprise costs for its customers.I lead global Production Support team along with HelpDesk to ensure continuous IT services to our clients across the globe.

IBEX Global is a leading global provider of business process outsourcing services, offering integrated BPO solutions to a diverse customer base including leading Fortune 500 technology, telecommunications, media and financial services companies. IBEX Global delivers onshore, near-shore and offshore solutions in 5 countries from 18 centers employing over 7,000 customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.My roles were to mange global IT Operation and Service Delivery team and ensure smooth IT Operation across the enterprise.

The Resource Group is a global leader in the customer Relations Management (CRM) and Business Process Outsourcing (BPO) sector, with headquarters in Washington DC and offices across the United States, Canada, Europe and Asia. Its services include customer care, sales, cutting-edge marketing services and technical support. It is also a leading provider of capital and operating solutions to companies active in the business sector.Reporting Directly to CIO on-shore my major responsibilities are to manage and lead the Global IT Operations team, coordinate the daily work of the Service Desk, Dialer Management and IT Service Delivery. The role provides technical and business leadership, guidance and support to the team. In addition, provide key interface to Company leadership.

With the growth of 1500 employees worldwide in a short span of 12 months, OrthoClear was the fastest growing orthodontic enterprise in the world. It offered the “invisible braces” technology to the orthodontic concerns in North America, Turkey and Hong Kong. The OrthoClear product a series of clear plastic braces customized for the individual patients based on the 3D geometry of their dental impression and the clinical prescription from their orthodontist. Over 20,000 orthodontists in US regularly used OrthoClear’s product to treat dental malocclusion. The scope of duties for the above designation includes managing the IT department and ensures the smooth operation of all the systems and networks. Resolve the internal/external complaints and to suggest the short term and long term solutions. Budgeting and procurement of IT equipment as per requirement. It also includes interaction and communication with the IT staff and to educate/help them in reducing the potential issues.

The Commission on Science and Technology for Sustainable Development in the South (COMSATS) is an intergovernmental and international organization, aiming at sustainable socio-economic uplift of the developing countries through useful applications of science and technology. Currently COMSATS has 21 countries as its members located in the three continents of the globe (Asia, Africa and Latin America).Responsible for planning, development, implementation and monitoring of all the IT operations and communication networks in central Punjab, Pakistan.

Pakistan ICL, subsidiary of International Computers Limited U.K. 2nd largest computer manufacturers. Currently known as Fujitsu Siemens.My responsibilities at ICL pertain to all areas of computer systems, which includesSystem Administration, Installing and configuring higher end servers.Assist in implementation of network links, etc.Software transition from one computer system to another.Conduct different courses to various clientsTo provide Software support.Administrating Unix operating systems and used to provide level 3 support.