Muhammad Asim Email & Phone Number

Lahore, PK

Lahore, Punjab, Pakistan

- Assist in managing the product support team, providing guidance and mentoring.- Resolve escalated customer issues and ensure satisfaction.- Help prioritize tasks and meet service level agreements (SLAs).- Identify areas for improving efficiency and propose solutions.- Assist in onboarding and training new team members.- Track and report team performance.

Lahore, Punjab, Pakistan

- Understand customers’ tech project portfolio and priorities: workflow optimization, and automation needs.- Proactively introduce Joblogic products, including APIs, to optimize workflow and drive efficiency.- Prepare and conduct regular customer reviews, gathering feedback.- Promote new functionalities and benefits of Joblogic software.- Review product.

Lahore, Punjab, Pakistan

- Replicate, understand and troubleshoot end-user technical / non-technical issues via telephone, email or live web Chats.- Provide restorative or maintenance actions to resolve end-user problems.- Manage customer escalations by agreed SLAs and support agreements.- Maintain a high level of customer engagement and satisfaction.- Responds to end-user.

Lahore, Punjab, Pakistan

- Build strong credible relationships with our clients by supporting them to optimize and maximize their return on investment (ROI) from our medical aesthetic services.- Act as the “Voice of the Customer” internally and use this valuable feedback/insights to drive the customer experience.- Actively organize and manage operational and strategic business.

Lahore, Punjab, Pakistan

- Setting up a 24/7 shift roaster by keeping the needs of team members.- Making sure of the team's Dependability and performance regarding work.- Attending client meetings and updating other team members to work according to SOP.- Managing daily, weekly, and monthly performance reports and sharing them with upper management.- Consulting via telephone and.

Lahore, Punjab, Pakistan

- Provide consistent and ongoing mentoring, coaching, and training that focuses on improving call center leadership, morale, and performance, and employee retention.- Maintain and improve consistency among all levels and departments of the organization regarding call quality expectations.- Develop a positive team relationship by being supportive, visible.

Lahore, Pakistan

- Ideate, build and run large-scale experiments to understand user behavior and how we can provide a better user experience.- Reduce friction for customers by pro-actively identifying and resolving issues.- Run heavy analyses on customer support data to identify and track issue themes.- Direct and advise supervisor staff in providing reports to the.

Dubai, United Arab Emirates

- Established budget and cost control procedures to ascertain the tracking of all project costs.- Provided accurate project manpower costs and forecast based budget.- Reviewed and analyzed budget and expenditures for each project component.- Ensured that payments (credit and debit) are made duly.- Identified and reported cost overruns/under-spends so that.

Dubai, United Arab Emirates

- Utilized applications, software, and tools to supervise all user access management activities by Mashreq Bank & Subsidiaries users to assure access level role modifications required by the business in compliance with the bank’s security policies.- Functioned in close collaboration with Information Security (GIS) team and Mashreq IT team/vendor to.

Bachelor Of Business Administration - Bba, International Business, 3.2

Activities and Societies: - Elected as the class representative for three consecutive years. - Organized many events during.

High School Diploma, Business/Commerce, General, 11Th & 12Th

Activities and Societies: Debate Team, Cricket Team, and Badminton Team.Passed my Higher Secondary School Certificate with majors in.