Assem Al Chikha Email & Phone Number

I am a highly motivated IT professional with a strong foundation in IT infrastructure, networking, and customer support. My diverse skill set includes proficiency in CMD - CLI commands, troubleshooting, and a range of programming languages including C#. I have a passion for analyzing challenges, a quick learning ability, and a commitment to ensuring customer satisfaction.Languages : ArabicEnglishMy experience includes working as an IT Support Specialist Trainee at Diplomatic Quarter - King Faisal School, where I played a key role in enhancing the school's network reliability and efficiently resolving hardware and software issues. I also contributed to team meetings and shared knowledge about emerging technologies.During my tenure as an IT Administrator at The Brilliant Agency, I provided exceptional customer service, resulting in a 95% customer satisfaction rate. I efficiently administered day-to-day operations, contributing to increased attendance and a well-organized experience for patrons.As an IT Customer Service Support professional in the live entertainment industry, I achieved a 98% problem resolution rate and reduced network downtime by promptly addressing internet connectivity issues. I also managed user accounts, permissions, and access controls for various systems and applications.I hold certifications in Google Cybersecurity Professional, Google IT Support Professional, CompTIA Security+, and CompTIA Network+. I am also well-versed in Cisco CCNA, with expertise in enterprise networking, security, automation, switching, routing, and wireless essentials.I have a Bachelor of Science in Information Technology Networking and Data Security with a GPA of 3.15/4 from Arab Open University. During my time there, I actively participated in university activities and held the position of Vice President in the Student Council.In addition to my professional experience, I am a co-founder of 4 e-commerce websites. I have successfully built and managed these websites, improving online visibility, customer engagement, and overall performance. I have also integrated various features and conducted targeted ad campaigns to optimize conversions.I am dedicated to continuous learning and staying updated with the latest trends in the IT field. I am passionate about leveraging my skills and experience to drive innovation and deliver exceptional results in the IT industry.

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  Arab Open University

  Information Technology