SAP Hana S4 MM Advance Dashboard Power User, generates the Purchase Requisition’s (PR’s) for Overall Marketing Department, follow-ups with commercial dept regarding making of Purchase Order’s (PO), Services ( Service Entry Sheets-GRN's ) for Marketing, Marketing & Media Marketing Sales Tax invoices parking in SAP & Maintaining proper record of documents. Marketing POS Materials monitoring, complete tracking & ensure timely delivering to respective warehouses. Coordination with finance / other departments regarding billed invoices, Vendor payments / advance payments, follow ups. Responsible for creation of new marketing item codes for Purchase Requisition / Purchase Orders coordinate with MIS & Tech Dept Team as per requirement. Compiling / maintaining monthly cash outflows & marketing expense reports for finance department with the coordination of respective brand marketing / media marketing team. Inter departmental coordination monitoring for execution of event sponsorships, CSR’s, Activity or other special assignments. POSM Dispatches, Vendor follow ups, interdepartmental coordination and outdoor activities monitoring. Execution, Monitoring, & Coordination in Store & Outdoor HILAL Brands Promotional BTL Activities / Brands Launching Activities set ups with Agencies. Regular follow-up with the activation & creative agencies on plans Promotion team selection, forming and training & guidance. Responsible for end to end project management for Activation & managing external parties.Activation locations contracting if (Approvals & Cost Obtaining) Campaigns budget administration and Logistics support assurance Quantitative and qualitative reporting of campaign's impact Campaigns evaluation.

Timely processing of Proforma Invoices and follow-up on payment with IB and Finance until advance credited in account.Accurate and timely process of export orders on SAP by coordinating with production, supply chain and finance department.Coordinate with supply chain & logistic on matters related to shipments on monthly orders (Actual shipment vs confirmed orders shipment days).Facilitate IB on matters related to S&OP/Weekly meetings by ensuring on time consolidating & reporting to order shortage, complaint, compliance issue, etc. Prepare presentation for weekly meeting for the management at IBManage & maintain strong follow-ups on matter related to claim management with respective stakeholders / function(s) to ensure smooth & timely clearance of remittance related to transactions against the claim.Prepare Cash flow forecast and submit to finance on monthly basis. Responsible for Dispatching POSM & FOC.

SAP Hana S4 MM Advance Dashboard Power User, generates the Purchase Requisition’s (PR’s) for Overall Marketing Department, follow-ups with commercial dept regarding making of Purchase Order’s (PO), Services ( Service Entry Sheets-GRN's ) for Marketing, Marketing & Media Marketing Sales Tax invoices parking in SAP & Maintaining proper record of documents. Marketing POS Materials monitoring, complete tracking & ensure timely delivering to respective warehouses. Coordination with finance / other departments regarding billed invoices, Vendor payments / advance payments, follow ups. Responsible for creation of new marketing item codes for Purchase Requisition / Purchase Orders coordinate with MIS & Tech Dept Team as per requirement. Compiling / maintaining monthly cash outflows & marketing expense reports for finance department with the coordination of respective brand marketing / media marketing team. Inter departmental coordination monitoring for execution of event sponsorships, CSR’s, Activity or other special assignments. POSM Dispatches, Vendor follow ups, interdepartmental coordination and outdoor activities monitoring. Execution, Monitoring, & Coordination in Store & Outdoor HILAL Brands Promotional BTL Activities / Brands Launching Activities set ups with Agencies. Regular follow-up with the activation & creative agencies on plans Promotion team selection, forming and training & guidance. Responsible for end to end project management for Activation & managing external parties.Activation locations contracting if (Approvals & Cost Obtaining) Campaigns budget administration and Logistics support assurance Quantitative and qualitative reporting of campaign's impact Campaigns evaluation.

Accounts Receivables:- 1.Data Receipts Recording in MIS Application ERP base system from local distributor, export remittances & other receipts Of sister concern and dealing with the Matters arising thereof.2.Reconcile these receipts with bank statement reports on regular basis and informing the management of the fund position Timely decision. Daily reporting about bank position to fund management.3.Making corporate sales products wise ,identifying and analyzing high profile shops, merchandising, creative department Data analysis for Director Marketing & HOD Marketing.4.Managing and compiling reports for sales admin of key accounts (corp sales) & assist key account manager.5.Dealing with the issue regarding receipts with the bank, sales team & other relevant departments. Accounts Payables:- 1.Recording Hilal & Shalimar Foods Technical, Transport, Packing, Raw & Miscellaneous Invoices in ERP.2.After recording prepare the invoices & send to audit dept for approval payment to suppliers.3.Coordinate with departments and provide support to departments for smooth processing of payments.4.Close coordination with the suppliers / other departments for the payments enquirers reconciliation, outstanding, clarifications etc. 5.Record Debit Memos for suppliers.6.Identify and bring to the attention of manager, opportunities for improvement in policies or procedures that would make booking and payment more efficient and effective.7.As per instructions visit to factory for the monitoring of wages distribution of contractor's.

The Resource Group (TRG) Pakistan is the country’s largest provider of BPO services with 4 locations in Karachi And Lahore – Pakistan’s largest cities and financial centers. TRG Pakistan set up its operations in 1999 by establishing a contact centre in Lahore with a total strength of 50 employees. It became the first listed IT-enabled services company of Pakistan. Today, TRG Pakistan is over 1,200 employees strongAnd counting. Its team of professionals is providing several Fortunes 1000 Companies with unparalleled support acrossContact centre, IT services, Finance & other back office functions. It is amongst the top 30 public companies in Pakistan And has performed the largest equity rising at Karachi Stock Exchange In the past decade.As a C-Eexecutive I was assigned to Telenor program, and then I transferred in Telenor Outbound.I had the pleasure of working in both Inbound And Outbound programs for Telenor. In Inbound I was catering 200-250 queries/ callers per day based on over 100 S.O.P’s (Updated frequently).As a member of the Outbound team I was required to make inquiry and survey calls to the post-paid customers, Job responsibilities included obtaining information per the survey and delivering the highest call quality to the high-end customer.

•Supervise & monitoring all activities of CSO including subordinates assignments and task.•Determine the workflow status of the customer’s a/c by using tracking software (Tracer) and forward the customers complaint through CRM to the concern department. •Received payments from customers (accounts renewals charges) through Recharger Billing and forward to the accounts department on daily basis. •Develop Strategies for enhance CSO sales by advising and motivate subordinates through Telemarketing convince former & new customers.•Video conferencing with Lahore, Islamabad, Multan, Hyderabad Offices, Discussions on different Operational and Marketing issue. •Put extra effort to resolve Customer complaints by sending e-mail to the concern department on daily basis. •Preparing Daily Reports of Customer Service Offices South•Making Daily Reports of Walk-in / Sales Report / Tele Marketing Report / Individuals Sales Report / Customer complaint & Feed Back to country wide Manager. •Investigate customer complaints and any suspected breaches of the rules examine ways to improve business efficiency within the SOP’s guidelines.•Develop and maintain a proactive relationship with front office, management, financial, administrative and operational personnel.•Trained all work flow task to New Customer Services Executives. •Co-ordinate with the Country wide Dpty.Manager on Weekly basis.

Primary Responsibilities•Mainly responsible for management of all data operation to keep the workflow, up and running. This not only includes the data operation’s management but trouble shooting and user level support, like desktop operating system / software installation, printing problems. •Implementation of STEPS and other software’s according to the worldwide rules and standards.•Administration of STEPS (An International Shipment tracking software used in all OCS office around the world) connected over ISDN.Directed workflow, supervised intl export operation & customer service staff performing operation on State of art online shipment tracking system “FOCUS” for Aramex & Airborne Express Usa shipment, And “STEPS” OR “OCS-GUIDE” for OCS shipments.