-Answers and routes incoming calls on a complex digital telephone system.-Providing customer service.-Connect calls, provide essential information and direct calls to the appropriate departments.-Emergency calls Handling that require an immediate response.-Setup conference calls in different locations and time zones.-Perform clerical duties such as typing, proofreading, and sorting mail.-Working with Hotelkit and Oracle Hospitality Opera software/website.

-Building and maintaining relationships with clients and partners-Providing product demonstrations and presentations to potential customers.-Negotiating contracts and pricing with clients. -Keeping up to date on industry trends and new products. Meeting or exceeding sales targets. -Providing ongoing support to clients after the sale. -Meeting with potential customers to assess their security needs and provide recommendations for appropriate systems and equipment.-Providing product demonstrations and presentations to potential customers.-Assisting customers in choosing the best security options for their homes and budgets. -Providing ongoing support to customers, including troubleshooting and maintenance of security systems. Maintaining up-to-date knowledge of the latest security technology and products.

1. Updated account information to maintain customer records.2. Provided primary customer support to internal and external customers.3. Investigated and resolved accounting, service, and delivery concerns.4. Answered product and service questions, suggesting other offerings to attract potential customers.5. Reached out to customers after completed sales to suggest additional service or product purchases.

1. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.2. Partnered with the operations team to achieve company revenue and profit goals.3. Recruited, hired, and trained a team of 100 salespeople.4. Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.5. Set sales goals and track progress using EyeBeam.

1. Skilled at working independently and collaboratively in a team environment.2. Made sure to reach the desired sales goals increasing the revenue of the company by 30%3. Gained extensive knowledge in data entry, analysis, and reporting.4. Demonstrated leadership skills in managing projects from concept to completion.

1. Answered a constant flow of customer calls with minimal wait times.2. Took up to 500 calls in a day.3. Responded to customer requests for products, services, and company information.4. Achieved "Employee of the month" by getting the highest number of sales.5. Got promoted to the position of Team Lead.6. Increased sales revenue of the company by 25%.