Asim Lahham Email & Phone Number

Dammam, Eastern, Saudi Arabia

1. Managing and guiding the service advisors to meet customer expectations.2. Handling customer requests and complaints, ensuring satisfaction and service excellence.3. Optimize workshop productivity by managing vehicle flow.4. Prioritizing tasks.5. Ensure workshop standards.6. Enforced safety protocols for staff and customer well-being.7. Prepare daily pending vehicle reports to service manager.8. Manage work-in-progress reports, for minimizing the number of pending job cards.9. As a Keyloop software key user, I offered support and training on the software to our staff .10. Maintaining positive relationships with other branches for smooth service for lease vehicles, and business operations.

Riyadh, Saudi Arabia

1. Greet customers upon and guide them to their maintenance requirements.2. Listen to and understand customers' needs.3. Providing advice and guidance on appropriate services for the customers vehicles.4. Coordinate appointment schedules for maintenance.5. Monitor the progress of work and provide regular updates to customers on the status of their vehicles.6. Guarantee completion of vehicle maintenance within the specified time.7. Verify a comprehensive safety check of the vehicle's notes before it leaves the workshop.8. Confirm that all customer-reported issues have been addressed satisfactorily.9. Deliver the vehicle to the customer in the best condition and explain the repairs that have been done.10. Adhering to customer satisfaction rules to maintain their ongoing awareness of the service experience.

Jordan

Engineered and executed the design of a 20 kW photovoltaic system for a gas station, overseeing installation and ensuring compliance with safety and quality standards; project resulted in 30% reduction in electricity costs.