Asim Mirza

Asim Mirza Email and Phone Number

Customer Operations Executive | Leadership in Digital Transformation | Board Member @ PlotBox
Asim Mirza's Location
Wilmslow, England, United Kingdom, United Kingdom
Asim Mirza's Contact Details

Asim Mirza personal email

n/a
About Asim Mirza

Ambition, Faith & Hard Work leads to purposeful contribution

Asim Mirza's Current Company Details
PlotBox

Plotbox

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Customer Operations Executive | Leadership in Digital Transformation | Board Member
Asim Mirza Work Experience Details
  • Plotbox
    Executive Vice President Of Operations
    Plotbox Jan 2022 - Present
    Ballymena, Co Antrim, Gb
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  • Qatar Financial Centre (Qfc) Authority
    Director Of Client Affairs
    Qatar Financial Centre (Qfc) Authority Dec 2017 - Feb 2022
    Doha, Qatar, Qa
    Build and lead a world class client centric brand and platform as part of the Qatar Financial Centre value proposition.• Creation of the new branded client affairs value proposition “IN BUSINESS, TOGETHER” generating a 20-point shift in platform engagement (Net Promoter Score)• Design and delivery of a client partnership model to drive commercial success & macro-economic impact in the state of Qatar • Creation of Segmented sector based service model for licensed firms providing • Development of a communications strategy designed to drive engagement and promotion of the platform and brand • Development of on integrated digital service experience moving towards an omni channel approach for the full journey experience • Delivery of a data strategy to drive platform performance for the full client journey encompassing incentive models and wider government contributions. • Delivery of a service based revenue model to create a client affairs profit centreQFC Client Affairs : In Business Together
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  • Vodafone
    Director Of Customer Experience & Operations
    Vodafone Jul 2015 - Dec 2017
    London, Gb
    LEADING CUSTOMER CARE, DIGITAL & CUSTOMER EXPERIENCE:· Led a digital transformation program which focused on automation of service and product delivery including data driven campaigns, digital sign up and registration, service through social media and the My Vodafone App · Led the “We Care” experience program to become Net Promoter leaders in market and the most improved company in the Vodafone group with a 20 point shift in 2 years · Led a complex multi site, global frontline organisation with the highest recorded engagement levels of staff and partners · Delivered revenue and profit through service through contact monetisation and data driven campaigns
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  • Vodafone
    Head Of Commercial Operations
    Vodafone Dec 2012 - Jul 2015
    London, Gb
    Leading a cross functional shared support and business change function creating differentiation and operational excellence though process.- Delivery of benefits pipeline in excess of 20 million QAR- Transformation business improvement program creating a best in class sales and service operation
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  • Vodafone Qatar
    Senior Operations Manager
    Vodafone Qatar Nov 2008 - Sep 2012
    London, Gb
    End to End owner of Customer Experience, Change Management, Business Readiness & Business Improvement
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  • Vodafone Qatar
    Process Lead
    Vodafone Qatar Nov 2008 - Nov 2009
    London, Gb
    Establish start up process operating model across entire value chain
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  • Vodafone Qatar
    Performance & Prioritisation
    Vodafone Qatar Nov 2005 - Nov 2008
    London, Gb
    Design and building a full change governance structure for business improvment activities including full beneoft trackijg capability and prioritiatisation process in line with business planning. The development of a crisis mgt and internacl conslutancy capability to deliver SWOT team and crisis deployment capability to mitigate loss of business performance
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  • Vodafone Qatar
    6 Sigma Blackbelt
    Vodafone Qatar Sep 2004 - May 2006
    London, Gb
    Business Improvement delivering tangible benefits and driving efficiency
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  • Vodafone Qatar, Middle East
    Senior Operations Manager
    Vodafone Qatar, Middle East Sep 2008 - Sep 2012
    Leading a cross functional training and business change function
  • Singlepoint
    Customer Experience Manager
    Singlepoint 2004 - 2005
    Focused on designing and delivering the optimal experience for the entire consumer base including journey mapping and delivering the best experience across all critical touch points.

Asim Mirza Skills

Telecommunications Business Process Improvement Team Management Change Management Customer Experience Strategy Leadership Management Cross Functional Team Leadership Team Leadership Business Planning Mobile Devices Business Case Service Delivery Product Management Business Analysis Integration Business Strategy Business Transformation Governance Six Sigma Outsourcing Pmo Vendor Management Crm Project Delivery Stakeholder Management Operational Excellence Program Management Balanced Scorecard Managed Services Mobile Communications Enterprise Software Digital Transformation Commercial Operation It Service Management Project Planning Customer Relationship Management Change Leadership Call Centers Service Management Supply Chain Optimization Risk Management

Asim Mirza Education Details

  • Insead
    Insead
    Digital And Change
  • The University Of Manchester
    The University Of Manchester
    Business & Finance
  • Staffordshire University
    Staffordshire University
    International Relations And Affairs
  • The University Of Manchester
    The University Of Manchester
    Master Of Business Administration - Mba

Frequently Asked Questions about Asim Mirza

What company does Asim Mirza work for?

Asim Mirza works for Plotbox

What is Asim Mirza's role at the current company?

Asim Mirza's current role is Customer Operations Executive | Leadership in Digital Transformation | Board Member.

What is Asim Mirza's email address?

Asim Mirza's email address is as****@****one.com

What schools did Asim Mirza attend?

Asim Mirza attended Insead, The University Of Manchester, Staffordshire University, The University Of Manchester.

What skills is Asim Mirza known for?

Asim Mirza has skills like Telecommunications, Business Process Improvement, Team Management, Change Management, Customer Experience, Strategy, Leadership, Management, Cross Functional Team Leadership, Team Leadership, Business Planning, Mobile Devices.

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