Anne Sophie Huiberts-Simoons Email and Phone Number

www.cometoyoursensesbonaire.com

As the front desk employee of a hotel with 115 hotel rooms and conference rooms, my morning started by setting up the reception for the day. I checked if everyone checked-in the day before, or if there were any no shows. I made sure housekeeping was given the correct info for the day ahead, including any special requests or special guests staying. In the meantime, our check-out procedure would begin. I asked our guests if their stay was a pleasant one and I settled their last bill with them. Meanwhile, I answered the phone. Questions over the phone ranged from making a new reservation, to requests for an upcoming stay or questions concerning the newly opened holiday houses for rent across the street, Ehzerburg. In the afternoon, the check-in procedure would start. I welcomed the guest to our hotel and explained to them were they would be staying. During the day, I rented out bikes to our hotel guests, helped our guests making hiking plans in the area, referred them to the must-see places in the area, and helped them with any other questions they had. Front Desk Supervisor in trainingAs the front desk supervisor to be, I was in training to be able to make the rosters for our 8 people team. Together with my direct colleague, we made sure the team was working at their top potential by coaching and motivating them. Any larger problems were discussed with the managers, and with their input, eventually solved on our own. My responsibilities also included the checking of invoices from booking agents, keeping tabs on our availability and making sure rooms were available on the booking sites accordingly.

In addition to being a Senior Cabin Attendant, I was promoted to Inflight Supervisor. My responsibilities included coaching, motivating and writing appraisal reports about the on board performances of my colleagues. The overall goal was to make sure my colleagues became the best versions of themselves on board, in order to create satisfied passengers

A usual day started by conducting a flight safety briefing with my colleague in the cabin. During our several flights a day, I had the overall responsibility of the cabin, including the security and the welfare of the passengers. My goal was to create memorable experiences for our passengers. Flexibility was a big part of my job, as my schedule changed often

Together with my senior colleague in the cabin and our colleagues from the flight deck, we made sure our passengers got to their destinations in Europe safe, comfortable and on time

All round Virtual Assistant, specialised in text editing

Helping passengers from all over the world find their way at Schiphol Airport for KLM; at the transfer desks of KLM I helped passengers check in for their flights and helped them with any irregularities concerning their flights, at the gate I boarded our passengers and resolved any last minute concerns

Helping guest when entering the hotel, bringing guests to their rooms and assisting colleagues from the host department and front office whenever needed.

As part of the cabin crew of Transavia I made sure all our passengers on board had a safe and comfortable trip

General board member of the student union 'Laverna': the student union for students of Latin and Greek at the University of Amsterdam. Responsibilities included organising lectures, trips to museums, study trips abroad and introduction weekends.

Teaching one-on-one extra lessons in Latin and Greek to several secondary school students