• Achieved a 15% growth in sales of financial products, including loans, credit cards, and investment services, within the first year.• Processed an average of 50 financial transactions daily, ensuring accuracy and compliance with regulatory standards.• Assisted in the resolution of over 100 client inquiries and issues per month, maintaining a high level of client retention.• Collaborated with the sales team to exceed quarterly targets by 10%, contributing to the overall branch performance.• Increased customer satisfaction scores by 20% through enhanced service delivery and proactive client engagement.

• Investigated an average of 9,000 fraud alerts monthly with 95% avg fraud detection rate resulting in the recovery of over $300,000 that includes fraud, chargebacks claims, AML funds and scam transactions.• Projected 95% accuracy in fraud detection by developing data driven risk mitigation models, conducting market intelligence research, creating risk management reports, identifying fraud trends, and analyzing patterns.• Safeguarded 12+ big banks through vigilant monitoring of Fraud Alert System & ensuring compliance with KYC policies, AML and ATF processes.• Boosted 25% surge in positive customer feedback by adopting a client-centered approach, serving as the main point of contact for an assigned base of clients that include CIBC, BMO, Scotiabank, RBC etc.• Providing Tier-1 support to the INTERAC service centre by effectively resolving incoming tickets, handling escalations, and collaborating on ad hoc assignments.