The Industrial Network Group is made up of 16+ chapters and more than 375 members. We are focused on connecting industrial professionals with manufacturers and distributors who need their services to operate a successful organization. My responsibility is to ensure that our members and the ING staff have the support needed to be successful in this mission.

Every day my team of analysts are working hard to save money for my clients on shipping, waste/recycling, cell phones, communication tools, eSign platforms and merchant services! We review statements errors, renegotiate new contracts with vendors and optimize programs. If we don't save you money, it costs you nothing!

As the conduit between training, enablement and sales, my primary job responsibility was to ensure that new product launches and best practices were successfully implemented in the sales field. My team consisted of 90+ sales reps and 12 managers, working local businesses throughout the Carolinas. I was primarily responsible for digital media products including; SEM, SEO, Mobile and Online Display, Websites, Social Media, Business Listing Management, Online Lead Generation and more. I communicated with the entire sales team weekly, helping to answer questions, resolve problems and identify opportunities. My focus was on the top 100 accounts and helping reps to secure new business. I participated in rideshares and virtual client meetings with sales reps to uncover new opportunities, help close business and build relationships. Those rideshares included coaching and feedback using the Plus Delta model. In November 2017, many of the MDM roles were eliminated nationwide and I was reassigned to the Thryv Sales team.

Call Center Assessment Team Lead: based on my experience of leading a successful call center team in Michigan (Mlive Media Group), I was tasked with identifying areas of improvement for our other affiliates throughout the country. The scope of the project included analyzing data, discussing current business practices with team leads, and providing recommendations as well as an implementation plan to the executive committee based on those results.

Throughout my 6 1/2 year career with Mlive Media Group and Advance Digital, I held a variety positions, consistently being reassigned to fill the most urgent need for the company. Director of Call Center: • Responsible for leading a team of 4 managers and 40+ representatives to exceed revenue and productivity goals. Through team building, coaching and innovation, we had substantial year over year growth for the first time in many years. The success model is built on challenging historical behaviors with progressive solutions.Professional Development Manager: • Responsible for coaching a sales force comprised of more than 100 individuals throughout the state, including managers, new sales reps and veteran sales reps. Coaching included everything related to the sales process (Prospecting, Researching, Qualifying, Securing the Appointment with your Voice, Discovery Call, Solution Finding, Presentation/Close, Reporting/Servicing, exceeding other business expectations). Online Sales Supervisor: Responsible for coaching sales reps in an effort to grow and maintain local and regional accounts by uncovering digital marketing needs.

As GSM, I managed a team of 10+ local account executives with varying years of experience. Successfully leading a team required coaching to the numbers and developing a plan to succeed. Creative packaging and out of the box ideas were required to provide the team with the tools needed to succeed, especially when ratings were in decline and competition was increasing. Strategic account analysis and a consultative sales approach was essential to maintaining and growing the customer base.As NSM, I worked with sales reps in every metro market to negotiate large annual contracts for all 11 West Michigan Clear Channel radio stations. Being a good negotiator with external and internal customers, was essential. Success lived in developing a story and a strategy to help those national clients be successful on air, at events, and online.

Generate new sales and build existing customer relationships within the radio broadcasting industry.

Generate new sales and build strong customer relationships.

Generate new sales and create strong customer relationships.