Inquiries Handling: Manages and addresses all inquiries across thegroup.Transport Activities: Oversees and coordinates transportation duties andlogistics.Maintenance Activities: Coordinates maintenance tasks, includingspecial machine repairs and general upkeep.Monthly Production Reconciliation: Ensures accurate reconciliation ofmonthly production data.Document Management: Maintains and updates relevant documents andSOPs.IT Infrastructure: Manages IT systems and infrastructure across thegroup.Support and Troubleshooting: Provides technical support and resolves ITissues.System Upgrades: Oversees and implements system updates andupgrades.Data Security: Ensures data protection and security measures are inplace.Technology Integration: Facilitates the integration of new technologiesand tools within the group.ERP and IT System Management:Oversee the entire ERP and IT system infrastructure for the headoffice and five factories (excluding ten sub-factories).Manage, maintain, and monitor the ERP system (Gapro) and payrollsystem across the group.Ensure the ERP system efficiently integrates processes frommerchandising through to the packing stage.Firewall and Network Monitoring:Supervise and troubleshoot the firewall (Sophos) and addressnetwork and hardware concerns.System Documentation and Backup:Maintain comprehensive records of system backups and othercritical documentation to ensure proper system infrastructure.Vendor and Service Provider Liaison:Coordinate with suppliers and telecommunications providers toensure a smooth and reliable IT infrastructure.

System Provisioning and Maintenance:Responsible for the effective provisioning, installation, configuration,operation, and maintenance of hardware, software, and relatedinfrastructure.Firewall and Security Management:Manage and monitor Sophos UTM (Firewall, Spam Filter, Proxy) andPfsense Proxy and Firewall systems.Server Administration:Oversee and monitor Active Directory (AD) and other critical servers.IT Helpdesk Management:Implement and manage the IT helpdesk system (OS-ticket), ensuringefficient monitoring and resolution of job statuses.ERP and HRIS System Management:Implement and monitor the Bileeta ERP system and HRIS System,including payroll functions.

Managing & Monitoring All showroom’s ( over 520 ) VPN / Data connection’s consistencythrough Relevant tools ( Etheon Monitoring , Load balancing tools … etc ) with no or leastinterruptions to keep the system smooth and reliable manner. Conducting user training session for the Showroom Managers, Warehouses Team leaders &other department leaders. In Addition to that following strategies are implemented as an IT Operational daily routine, Supported for more than 3000 users remote users in Island wide Confirming the VPN system connectivity for all other subordinate departments. Participating all showroom opening meeting by representing the IT Department andproviding the training and advises to the showroom Managers. Creating AD users and granting and revoking the required user level permission asper the system requirement. Weekly backup administration and confirmation. Supporting to System & Software upgrades as member of IT Operation team.

 Managing and Monitoring Entire School IT infrastructure ( 02 Computer Labs contains 52computers & Libraries as well as 20 no's of users. Conducting user training session as well as conducting all IT related activities. Purchasing required IT related services and equipments within the approved budget andforward the record of them to the welfare meeting for their concerns. Monitoring and troubleshooting CCTV Camera System ( 16 cameras ) Managing School Account System Package ( Quick Book ) & arranged the proper backupsystem in order to prevent from data loses.

Responsible for designing, planning & creating all Graphics Designs. Managing & Monitoring Existing user accounts ( AD 2003 and 30 no's of users ). Managing & Maintaining CCTV camera system 16 Channel. Designing , Managing & Monitoring Entire network system. Troubleshooting IT problems and implementing solutions. Purchasing of IT Equipment and solutions in line within agreed budgets Network troubleshooting in the areas of routers, switches, access points, gateways andwireless network issues and provide network solutions to all users. Updating and monitoring IT user accounts.( Maintenance & managing of the Windows basedEnvironment ) Reporting user level issues & arranged user training secession for helping them to minimizethe errors for the betterment of their daily routine. Created my own Time attendance / Inventory control system for the company use. Supervising daily, Weekly & Monthly troubleshooting report & Keep track of them for futurereferences.