Andrea S. Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

Project management • Verify that project scope is clearly defined and communicated.• Gather customer requirements through onsite meetings and conference calls.• Develop detailed project plan utilizing project scope and stakeholder input.• Serve as project lead; directing project team through planning, execution, and delivery phases.• Ensure project documentation is current and properly storedProcess improvement• Develop new standards for project management in collaboration with engineering and sales management• Creation of project documentation templates, job packs, and communication plans.

Ada, Michigan, Us

Process improvement & project management • Initiated and managed overhaul of multiple PSA modules, resulting in a more intuitive, streamlined user experience • Ticketing system • Time & Billing • Procurement• Human Resources • Procurement

East Lansing, Mi, Us

Project manage deployment of Configure, Price, Quote (CPQ) bolt-on to Salesforce.com. • Core team member of Salesforce.com deployment project. • Participate in discovery sessions, providing information on current company & team processes. • Manage user acceptance testing sessions, report results, and work with consultant on improvements.On-going administration of Salesforce.com, including configuration changes, process improvement, and user management.Collaborate with internal departments on various process improvement projects.

Ada, Michigan, Us

• Communicate and work with internal clients, including executives, regarding webinars using Adobe Connect.• Coordination & scheduling of monthly webinar training sessions.• Serve as technical support during training sessions.• Prepare & distribute monthly event reporting.• Responsible for troubleshooting software issues and working with vendor for resolution

• Responsible for implementation of global digital asset management (DAM) software using Agile/SCRUM methodologies.• Brought project back on track within 2 weeks by taking leadership of project at the company.• Align business and technical team goals by facilitating productive communications.• Interview stakeholder groups to parse work processes & translate to software developer for implementation.• Manage user acceptance testing sessions & report results to software developer.• Develop and update project documentation.

• Manage all Carrier customer projects.• Coordinate service providers, vendors, internal departments, and customers to ensure a streamlined implementation experience.• Conduct conferences for projects involving Engineering, ISP/OSP, and client cooperation.• Responsible for determination of Firm Order Commitment Date, with 95% of dates met.

Richmond, Va, Us

• Conduct Welcome Calls with customers; verify order details, provide process overview, answer questions about the order. • Serve as customers’ single point of contact throughout installation process.• Monitor orders through internal systems; ensuring prompt and accurate order implementation.• Schedule installation and number port dates.

Richmond, Va, Us

• Create daily sales production report for midwest and southeast regions; distribute to management team.• Assist sales teams with pre- and post-sale requests; customer service records, change orders, trouble reporting, order status, information on internal process changes.• Test sales force automation and order processing systems: completeness and accuracy of data capture, ease of use, uncover errors in programming.

Bachelor Of Arts (B.A.), Arts, Psychology, Environmental Studies

Education record