Asitha Hettiarachchi Email & Phone Number

Sri Lanka

Develop and implement strategies that will ensure the hotels delivers positive experiences exceeding the guest's expectations.

Galle, Southern Province, Sri Lanka

Functioning as the primary strategic leader of the both hotels with responsibility for all aspects of the operation, including guest and associate satisfaction, financial performance and sales and revenue generation.Provide a physical plant program and productivity tool to increase efficiency and provide a soundly operational facility focus on profit.Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.Providing timely and constructive feedback to all direct reports as and when required either formally or informally.Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.

Galle, Southern, Sri Lanka

Hikkaduwa, Sri Lanka

• Make sure hotel operation running smoothly and efficiently.• Aim to ensure that the hotel maximizes customer satisfaction, revenue and profitability.• Supervising staff and overseeing operations & establish targets, KPI’s, schedules, policies and procedures.• Ensure the guests are checked-in and checked-out quickly and easily at the comfort zone. Managers are monitoring the accuracy of guests’ bills and resolve any queries.• Ensure that sufficient staff are on duty to provide a prompt service to guests, while controlling overall labour costs.• Check the work of hotel staff by inspecting rooms or monitoring check-in times to ensure that the team is meeting quality standards.• Maintain financial control, & analyse income and expenditure.• If income is falling (Off Season) below target, develop marketing plans to increase occupancy or raise revenue from other sources.• Analyse costs to identify opportunities for savings without sacrificing the quality of service.

Nuwara Eliya, Central, Sri Lanka

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.• Preserve excellent levels of internal and external customer service.• Lead F&B team by attracting, recruiting, training and appraising talented personnel Taking reservation order and handling with management and helping to achieving department targets.• Establish targets, KPI’s, schedules, policies and procedures.• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.• Comply with all health and safety regulations.• Report on management regarding sales results and productivity.

United Arab Emirates

Per-opening team for Emaar Rove hotels Group. Ensure that the outlet operation and brand guidelines are adhered to as required by the company standards. Assist in leading the food and beverage operation , with restaurant & bar including room service, banqueting where applicable. Ensure the food & beverage operation meets the brand's target customer needs and employee satisfaction. As well as focuses on growing revenue and maximize the financial performance of the department.

United Arab Emirates

• Maintaining a cooperative team-like attitude in working with managers and fellow associates• Ensure the function maintain a first class and positive visual impact• coordinate all as per of meeting room and function set ups service and breakdown• Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction• Business relationships with customers and suppliers/increase restaurant, conference and banqueting sales revenue • Lead the team to exceed guest expectations and deliver exceptional service.• Inspect all public areas (foyer, assembly areas, and restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management.

Sri Lanka

• Take a hand on role with the service delivery of breakfast/ lunch shifts within the Restaurant and bar concept.• Lead the team to exceed guest expectations and deliver exceptional service.• Ensure the department is prepared and organised to meet all business requirements, with Particular attention to food & beverage stock controls.• Ensure that the service offered by all team members is personal and memorable. That guest Needs are anticipated and requests followed up. Build relationships with guests, ensuring that They want to return to Good wood.• Business relationships with customers and suppliers/increase restaurant, conference and banqueting sales revenue • Taking reservation order and handling with management and helping to achieving department targets• Prepares and distributes internal/external correspondence, contracts, BEO’s, group resumes, rooming lists, event schedules, and other documents in an accurate and timely manner, • Assist the Conference & Banqueting Manager with team appraisals, training plans and Objectives carry out training and coordinate training delivered by others

London, United Kindom

• Processes reservations by mail, telephone, fax or central reservation systems referral.• Processes reservations from the sales office, other hotel departments, and travel agents.• Creates and maintains reservation records by date of arrival and alphabetical listing & Determines room rates based on the selling tactics of the hotel.• Helps develop room revenue and occupancy forecasts & Handles daily correspondence. Responds to inquires and makes reservations as needed.• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.• Responsible for ensuring group rooming lists are received by cut-off date and properly entered in hotel’s Reservation, with copy inserted in Front Desk Group Resume Book

Hikkaduwa, Sri Lanka

• Offer welcome drinks and beverages • Take orders and provide information about menu items.• Suggest menu items when requested by the customer.• Offer appetizers and alcoholic drinks.• Clear table and clean table tops

Business Management Advanced Diploma, Business Management, A

Activities and Societies: Essex charity Society Introduction To Management Business Strategy Human Resource Management Communication.

Pic -Level 03, Hospitality Management, Level 03

Person In-charge Level 3 Successfully Completed