Growing the company's revenue by ensuring that key clients are satisfied with the services provided and identifying new business opportunities • Building and maintaining profitable relationships with Clients• Budget and forecasting management • Develop potential within Key Accounts • Customer relationship management• Develop effective communication platforms for Clients and staff• Expand and increase revenue the Client base by upselling and cross selling• Assist Marketing department with the various CSI projects• Contribute to the minimizing of operating expense

Customer Response Unit TeamThe company is based in the UK, with call centers in Pretoria and Johannesburg. Main duties, to ensure a smooth a day to day smooth operations within the call canter. Ensuring all client queries are attended to timeouslyWorking with other departments within the organization on a dailyWritten and verbal communication with all relevant stakeholdersMonitor Team Performance as per set targets

• Setting goals for performance and deadlines in ways that comply with company's plans and visions• Organizing workflow and ensuring that employees understand their duties or delegated tasks• Monitoring employee productivity and providing constructive feedback and coaching• Identifying and resolving workplace problems, receive complaints and resolve problems• Maintain timekeeping and personal records• Pass on Information from upper management to employeesand vice versa• Prepare and submit performance reports, Decide on reward and promotion based on performance

• Branch audits for all Woolworths Financial products• Develop marketing strategy or campaigns to promote products/ services• Team Leader for brand projects• Bring in sales and reach targets• External marketing and seek new business ventures,• Act as public relations• Deal with compliance issues according to the NCR,• Provide quality services to customers• Maintain great customer satisfaction• Customer Retention