• Design and implement customer solution services on Layer 2,3 MPLS/Ethernet-based VPN/Internet Service on a live multi-vendor network• Streamlined the process of troubleshooting and monitoring LAN/WAN activities leading to an improvement in up-time of 27%• Leading a team of Network Provisioner while identifying process issues and providing automation solutions, built out technical documentation for our processes leading to a reduction in training time for new network engineersImplement python/shell scripts & tools for assisting in daily network operations • Implement and manage cloud-enabled networking.• Worked closely with the leadership team to improve wired and wireless network infrastructure resulting in uptime of 99.99%

• Drove operational efficiency improvements which resulted in an increase in network efficiency of 11%• Led the expansion of the network into 10 new countries in Europe• Reviewed, audited, and on-boarded external vendors into our network to handle billions of concurrent network requests• Implemented regular alerting and monitoring of network performance which reduced network down-time by 11% through quicker response times

Developed ChatBots using Microsoft' Artificial Intelligence Bot Framework Trained chatBot using cognitive services such as LUIS and Qnamaker Authored technical report and specification documents for an outsourced third-party developer's reference Successfully completed Microsoft conducted training sessions on MS Azure