OrangeHRM is a leading provider of open-source and enterprise HRIS solutions. I provide guidance and mentorship, driving career development and fostering best practices. I manage complex implementations for high-value clients, ensuring project success through effective coordination with stakeholders. I lead initiatives to enhance operational efficiency and support the team in overcoming challenges during project delivery.• Leverage extensive experience to provide guidance, support, and direction to all team members, enhancing overall performance and improving team efficiency.• Aid in the career development of team members, fostering growth and promoting best practices within the team of three.• Guide fellow consultants and mentor new hires, ensuring all recruits integrate smoothly into project management and product delivery methodologies.• Direct complex implementations, coordinating with multiple stakeholders and teams, managing high-value platinum clients, and executing projects independently with minimal supervision.• Facilitate the development of best practices and streamlined processes for implementation, resulting in increased operational efficiency.• Lead process improvements within the team, ensuring smooth product delivery.• Mentor the team in effectively resolving objections encountered during implementations, redirecting projects back to established procedures when necessary.

I specialize in project management, having directed over 40 successful projects that enhance operational efficiency by optimizing business processes within the HRIS system, ensuring 100% client satisfaction. My expertise includes product delivery, customer relationship management, API integrations, thorough quality assurance, and ongoing client support to maximize system utilization.• Directed 40+ projects to successful completion, achieving a 100% client satisfaction rate in product delivery.• Served as a trusted advisor, guiding clients through challenges and changes while advocating for their needs with the management team to ensure alignment with project goals.• Developed detailed project plans and timelines, meticulously tracking tasks to ensure adherence to schedules and successful achievement of project milestones.• Facilitated business process re-engineering, achieving a 90% reduction in paperwork for clients, enhancing productivity and ensuring seamless integration with the HRIS system.• Assisted the sales department in pre-sales activities, securing new business opportunities and upselling existing subscriptions, directly contributing to revenue growth.• Collaborated with third-party vendors to design API integrations via middleware, ensuring seamless connectivity and functionality of the HRIS system.• Conducted comprehensive testing and quality assurance on implemented solutions, ensuring adherence to project standards and client requirements.• Provided ongoing support to clients, maximising system utilization and addressing issues promptly and proactively.• Mentored stakeholders as a subject matter expert, offering valuable insights and guidance throughout the project lifecycle.

HarmonyPaws is a Veterinary Service providing personalised holistic and preventative care to companion animals. I focus on driving the company’s growth through strategic decision-making and operational efficiency.• Ensure pets receive high-quality care during treatment by ensuring empathy coming first in all interactions with pets and pet owners.• Prioritize compassionate care for both pets and pet owners, ensuring empathy is at the forefront of every interaction and contributing to high-quality treatment outcomes.• Educate pet owners with clear, transparent communication, fostering informed decision-making and trust.• Oversee international pet relocations, ensuring a smooth and stress-free experience for pets and their owners.• Lead risk management efforts to maintain seamless and uninterrupted operations.• Optimise business processes to drive operational efficiency, contributing to long-term sustainable growth and profitability.

I co-founded and managed a business from the ground up, taking it from concept to a thriving operation with 1500+ five-star reviews and widespread media recognition. Through this journey, I developed expertise in long-term decision-making, guiding teams, and monitoring tasks to ensure timely completion and business growth.• Involved in long-term decision-making, guiding the company toward profitability and sustainable growth.• Defined and streamlined business processes, contributing to better operational efficiency and quicker go-to-market timelines.• Liaised with clients and business partners, ensuring all operations were completed on time and in alignment with business objectives.• Managed all stages of the sales process, from product purchases to delivery, ensuring customer satisfaction and repeat business.• Supervised all phases of the product manufacturing process, including procurement, design, production, and quality checks to ensure top-notch product standards.• Played a crucial role in risk aversion, making informed decisions to safeguard the business and its growth.• Guided fellow team members in their personal and professional development, cultivating a collaborative and growth-focused environment.• Oversaw all cinematography and videography efforts to support brand visibility and promotional campaigns.• Created and executed social media marketing campaigns that enhanced brand recognition. The business was featured in several major publications, including Daily Mirror, Daily News, Ceylon Today, Fashionably Danu, The Morning, and more.• Communicated with developers to align technical and functional requirements of the online store, gathering and analyzing software needs, and translating them into deliverables such as use cases, process diagrams, and functional specifications to ensure smooth project execution.• Documented all business processes, reports, and transactions meticulously, maintaining transparency and operational accountability.

attune helps the Fashion and Lifestyle industry transform their business into a modern, digital and omni-commerce age by leveraging SAP ERP Solutions and other Digital tools. Provided technical support for the SAP ERP System used by MAS Holdings. This internship experience honed my requirements gathering, critical thinking, decision making and problem solving skills.• Provided technical support for the users of MAS Holdings who use the DARWIN Phase 2 SAP Solution• Solved and provided technical solutions for problems encountered in the SAP system• Collaborated with Project Managers, Business Partners and subject matter experts • Performed general system configurations• Liaised with end users to change/improve the logic of certain functionalities in the SAP system• Worked with team through the entire System Development Life Cycle• Gathered requirements from end users and documented them for developers to implement new functionalities in the SAP system• Analysed business requirements via document analysis, interviews, etc.• Reconciling errors of client data and maintaining accurate business requirements

Assisted the HR Recruitment Team with campus recruitment.• Interview coordination• Documented candidate recruitment reports and data entry