- Support employee facing tools and systems such as Okta, Google Workspace, Jira, Confluence, personnel directories, and more.- Setup Terraform to manage Okta SSO applications by programmatically importing existing applications and developing documentation and templating for new applications.- Move GCP provisioning into Terraform and programatically import existing projects into code.- Help maintain and update existing code bases by refactoring, upgrading dependencies, and adding new functionality.

*Act as the Site Reliability Engineer for TELUS Client Identity team.- Support a single sign-on platform with 5+ million token transactions a day built on Ping Federate with Ping Directory backend. - Respond to incidents, managing releases and weekly code drops, and performing OAuth and SAML SP onboardings.- Manage an offshore team to provide 24/7 support and incident response along with creating and automating ticket generation and routing in Jira.- Design, implement, and document network changes against firewalls, F5 load balancers, network routes and switching segments, web application firewalls, and multi site MPLS links.- Migrate legacy systems and hardware to next generation platforms and GCP.- Maintain documentation on system and infrastructure design and changes.

- Acted as the Release Manager for TELUS’ Large Complex Deals team (LCD).- Created, implemented, and enforced code and configuration management policies with GIT and TFS to ensure consistent and reliable tracking of vendor code drops and configuration changes.- Communicated and deployed scheduled code drops and configuration changes to both test and production environments to ensure QA and customer delivery timelines were met.- Acted as the TELUS SME for the “Apptium Portal” and troubleshot test and production issues.-- The portal utilized a Spring Boot core using Redis, Kafka, Elastic Search, and Oracle DB in a clustered environment running on RHEL VMs in a VMWare cluster.- Designed and implemented an enhanced security solution involving migrating an existing running production environment to a fully isolated environment with dedicated network, storage, Oracle DB, and compute without an extended outage.

- Worked directly with clients during the pre- and post-sales periods to identify and document needs and requirements for custom GIS solutions and related data management.- Developed and executed testing strategies including manual test case development, test automation, and business sign off checkpoints for core components of existing SaaS solutions in addition to client customizations and integrations.- Liaised with development teams to assess development effort for client integrations and customizations and to ensure timely delivery of internal milestones.- Architected and implemented the migration of corporate infrastructure (IIS, MS SQL, Esri, Windows Server, RHEL Linux, etc.) to the cloud.- Administered the day-to-day system operations of 50+ Linux and Windows servers while developing and executing strategies for patching, security audits, performance and uptime monitoring, and incident response.

*Acted as a Quality Assurance Engineer for TELUS.- Reviewed testing requirements and automation objectives to develop a strategy that achieved 50% test automation coverage against regression scenarios.- Collaborated with the manual testing team to ensure minimal overlap of testing coverage and the highest gain scenarios were developed in automated test suites.- Permission and security validation, user creation and login scenarios, and other long repetitive workflows.- Developed Selenium-based test scripts with RobotFramework in addition to configuring an execution framework with Jenkins.- Regularly executed and reported on outcomes of the automated test script inventory to stakeholders and other quality assurance and user acceptance teams. ALSO*Acted as a Systems Analyst for TELUS.- Managed deployments and environment configuration for a self serve portal for ordering, reporting, and provisioning wireline services along with release coordination and change management.- Investigated and determined root causes for single sign-on, web proxy, and other front-end web server issues.- Analyzed low-level issues using tools such as Fiddler and Wireshark to determine issues on the network level impacting performance and/or functionality of services and their dependencies.- Worked with development and security teams to verify solutions that met corporate and client standards for privacy and security through the scheduling of security audits and analysis at architecture reviews.- Triaged defects reported by QA teams to determine correct owner and subsystem in a large service oriented architecture environment.- Performed testing in a hardware lab to verify the functionality of automated provisioning of set top boxes and internet gateways as part of the development process.