Who is Askar Ali M? Overview
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Quick answer
Askar Ali M is listed as Associate Consultant at HCLTech, based in Villupuram, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Askar Ali M.
Askar Ali M previously worked as Senior Specialist at Hcltech and Client Account Manager at Full Creative. Askar Ali M holds Bachelor Of Technology (B.Tech.), Information Technology, 66 from Surya College Of Engineering & Technology.
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Email format at HCLTech
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HCLTech
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Profile bio
About Askar Ali M
Listening and Openness for Learning.Initiative for taking Responsibility.Effective Communication with Analytically Skill and Presentation Ability.Creativity and Self-Motivation.Smart Work and Commitment to work.
Listed skills include Windows, Networking, Customer Service, Internet, and 7 others.
Current workplace
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8 roles
Askar Ali M work experience
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Associate Consultant
Current> Monitoring progress on a day-to-day basis for all team activities.> Encouraging full participation of team members within their defined roles and responsibilities.> Monitor and evaluate individual team member’s performance. Provide feedback, coaching, and recognition to team members.> Represent the team’s interests and advocate for their needs within the.
Mar 2024 - Present
Senior Specialist
> Provide support for on-call escalations and do root cause analysis of the given issue> Resolve tickets within the agreed SLA of ticket volume and time, Adhere to quality standards, regulatory requirements, and company policies> Work on value-adding activities such as knowledge base update and management, Training freshers, coaching analysts> Ensure.
Jul 2021 - Mar 2024
Client Account Manager
> Working closely with Client Experience Associates (Internal) in resolving issues pertaining to the accounts that improve the effectiveness of their call handling.> Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and following up to.
Dec 2019 - Jul 2021
Senior Desktop Support Engineer
> Address user tickets regarding hardware, software and networking> Walk customers through installing applications and computer peripherals> Ask targeted questions to diagnose problems> Guide users with simple, step-by-step instructions> Conduct remote troubleshooting
Sep 2019 - Nov 2019
System Engineer
> Troubleshoot hardware and software issues on desktop computers, laptops, and other peripherals> Install and configure operating systems, applications, and software updates> Monitor and maintain computer systems and networks> Provide technical support to end users> Create and maintain user accounts, passwords, and access rights
Jul 2018 - Aug 2019
Representative Operations
> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer> Maintain basic knowledge of client products and/or services.
Feb 2017 - Jun 2018
Customer Service Professional
> Provide technical support via telephone for a various product category.> Provide a high level of professional, competent support to all customers in pre-sales and post-sales situations.> Employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution. Escalate complex problems as necessary.>.
Feb 2013 - Apr 2016
3 education records
Askar Ali M education
Bachelor Of Technology (B.Tech.), Information Technology, 66
Surya College Of Engineering & Technology
H.S.C, Computer Science, 77.08
Thiru Kamaraj Municipal Higher Secondary School
S.S.L.C, Computer Science, 80.4
Thiru Kamaraj Municipal Higher Secondaryschool
FAQ
Frequently asked questions about Askar Ali M
Quick answers generated from the profile data available on this page.
What company does Askar Ali M work for?
Askar Ali M works for HCLTech.
What is Askar Ali M's role at HCLTech?
Askar Ali M is listed as Associate Consultant at HCLTech.
Where is Askar Ali M based?
Askar Ali M is based in Villupuram, Tamil Nadu, India while working with HCLTech.
What companies has Askar Ali M worked for?
Askar Ali M has worked for Hcltech, Full Creative, Teamlease Digital, Teamware Solutions A Division Of Quantum Leap Consulting Pvt. Ltd, and Concentrix Limited Company.
How can I contact Askar Ali M?
You can use AeroLeads to view verified contact signals for Askar Ali M at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Askar Ali M attend?
Askar Ali M holds Bachelor Of Technology (B.Tech.), Information Technology, 66 from Surya College Of Engineering & Technology.
What skills is Askar Ali M known for?
Askar Ali M is listed with skills including Windows, Networking, Customer Service, Internet, Operating Systems, Redhat, Microsoft Office, and Technical Support.
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