Askar Ali M Email & Phone Number

Tamil Nadu, India

Chennai, Tamil Nadu, India

> Monitoring progress on a day-to-day basis for all team activities.> Encouraging full participation of team members within their defined roles and responsibilities.> Monitor and evaluate individual team member’s performance. Provide feedback, coaching, and recognition to team members.> Represent the team’s interests and advocate for their needs within the organization.> Assign responsibilities and delegate work based on employees' strengths and developmental needs.> Set schedules, milestones and deadlines for deliverables to track progress.> Represent team progress, risks and issues to senior leadership through reports.

Chennai, Tamil Nadu, India

> Provide support for on-call escalations and do root cause analysis of the given issue> Resolve tickets within the agreed SLA of ticket volume and time, Adhere to quality standards, regulatory requirements, and company policies> Work on value-adding activities such as knowledge base update and management, Training freshers, coaching analysts> Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.> Develop and support the professional growth of team members.> Collaborate with other leaders and departments to achieve common goals.

Chennai, Tamil Nadu, India

> Working closely with Client Experience Associates (Internal) in resolving issues pertaining to the accounts that improve the effectiveness of their call handling.> Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and following up to ensure resolution whenever required.> Liaise between clients and internal teams (Product Development/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs.> Identifying customer needs, and problems and taking proactive steps to maintain positive experiences.> Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communications.

Bengaluru, Karnataka, India

> Address user tickets regarding hardware, software and networking> Walk customers through installing applications and computer peripherals> Ask targeted questions to diagnose problems> Guide users with simple, step-by-step instructions> Conduct remote troubleshooting

Bangalore

> Troubleshoot hardware and software issues on desktop computers, laptops, and other peripherals> Install and configure operating systems, applications, and software updates> Monitor and maintain computer systems and networks> Provide technical support to end users> Create and maintain user accounts, passwords, and access rights

Bangalore

> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer> Maintain basic knowledge of client products and/or services Participate in activities designed to improve customer satisfaction and business performance> Track, document and retrieve information in call tracking database

Chennai, Tamil Nadu, India

> Provide technical support via telephone for a various product category.> Provide a high level of professional, competent support to all customers in pre-sales and post-sales situations.> Employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution. Escalate complex problems as necessary.> Identify the degree of customer's technical knowledge and adjust problem solving communications accordingly.> Achieve and maintain to a performance standard. Including but not limited to; average handle times, call quality, customer satisfaction.

Bachelor Of Technology (B.Tech.), Information Technology, 66

Activities and Societies: Surfing internet, Enthusiastic for learning, Team player.

H.S.C, Computer Science, 77.08

S.S.L.C, Computer Science, 80.4