As a Management Consultant filled roles such as Product Owner, Business Analyst, Product Manager - developing enterprise solutions using Agile methodologies, SDLC, TOGAF, Business Process and Service Design.Key Skills in Use: Product Ownership; Service Design; Backlog management; Business Analysis; SAFe; Facilitation; Requirements Management; Quality Assurance; Business Process Management; KPI/OKR Development; Use Case, User Story refinement; Project Management; Communications; Stakeholder & Collaboration Management; Business Architecture; Migration StrategyKey Projects:★ Partnerships and propositions (2022-present) Product owner with key focus on enabling digital innovation within informal sector and cashless economies. B2B marketplace pilot, Payments integration, Document Repository. Rapid delivery of experimentation initiatives; discovery, design and execution with speed through partnerships★ Online Collections (2019-2022) Product Owner and Lead Business Analyst, delivery of a digital online collections platform for EFT, NAEDOs and DebiCheck, Migration of 14000 clients, Change strategy, Backlog ownership, Service integration.★ Billing, Customer, Payment Solutions (2015-2019) Strategy analysis, product vision, requirements management and alignment tech Vendors and business stakeholders in an Agile environment for development of a new digital & customer platform for EBPP (bill payments). Additionally, 1) oversaw the development of a new credit card payments gateway – the introduction of a new service for processing online card transactions); and 2) served as Business Analyst in the design of a payment verification mechanism to improve payments allocation for corporate clients.★ Notes: Built a 'take-charge' reputation - establishing clear project strategies, overcoming customer issues, resolving conflict. Additionally have pioneered new technologies, methods and frameworks, developing the BA discipline within the EON Centre of Excellence.

Process engineering, project management, SAP consulting, business analysis in utilities and IT sector.Development of BA CoE tools and competencies across the organization and mentorship programs

As a Management Consultant, filled roles such as Project Manager, Business Analyst and Process Engineer at Eskom, delivering enterprise solutions in the utilities sector. Key Skills in Use: Business Process Management, Process Engineering, Aris BPM, Sparx EA, and quality assurance, Facilitation, Business Architecture, Project management, Communication strategy, SAP PPM, Workflow modeling★ Process Engineer. Process engineering and management BPM in a complex enterprise environment. Facilitation; Modelling; Quality Assurance for VACDs, EPCs, FADs, RACMs, KPIs, RACIs and strategic imperatives★ Business Process Lead. Integrated Access Control project to align efforts for the physical security access control within various Client sites, including national key points, offices and other premises. Business Process Management, best practice frameworks, requirements management. ★ Project Manager. Managed communications for a R110m project developing an electricity demand response solution to secure energy savings from commercial and industrial customers.★ SAP Analyst. Embed legacy tool capabilities and workflows within SAP PPM, with the end goal of retiring legacy systems. GAP analysis of systems, data, users, processes, workflows and migration strategies★ Business Analyst. Defined business architecture and metamodels (Sparx EA). Delivered solution design and modelling for organization-wide configuration views of the telecoms environment and physical network inventory.

Business Analysis and Business Process Engineering at Eskom - facilitating workshops, requirements management, process management and process quality assurance. Continued this work via EON.

Business Analysis in the design of client solutions for Financial sector clients and for internal efficiency. Activities spanned the full business analysis spectrum.

Business Analysis, requirements elicitation, project management and documenting of new innovation of processes in the Banking, Sales Innovation & Support areas.

Network and workstation support services