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Asker Fazeel Email & Phone Number
Senior Manager
at
Blue Jay Connect
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager
Location
Colombo, Western Province, Sri Lanka
Company size
Who is Asker Fazeel? Overview
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Quick answer
Asker Fazeel is listed as Senior Manager at Blue Jay Connect, a company with 5 employees, based in Colombo, Western Province, Sri Lanka. AeroLeads shows a matched LinkedIn profile for Asker Fazeel.
Asker Fazeel previously worked as Manager at Emapta Global and Operations Manager at Acquire Bpo. Asker Fazeel holds Higher National Diploma, Computer And Information Sciences And Support Services from University Of Greenwich.
Company email context
Email format at Blue Jay Connect
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Blue Jay Connect
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Profile bio
About Asker Fazeel
👋 Hello, LinkedIn community! Allow me to introduce myself:👨💼 I'm Asker, and I'm excited to be part of this professional network. I've proudly served as a dedicated Operations Manager since September 2017, accumulating a wealth of experience in client services, customer satisfaction, and contact center operations. With over 6 years of dynamic leadership, my journey has been defined by handling teams of over 100 individuals, encompassing a wide spectrum of roles including inbound, outbound, non-voice, sales, quality assurance & training, social media management, escalations & complaint resolution, workforce management, digital marketing, and various additional areas essential to successful management.💼 Over the years, my passion has centered on creating high-performance cultures, nurturing leadership, and fostering team excellence. I find purpose in identifying operational inefficiencies and crafting innovative strategies that streamline processes and enhance productivity, ultimately driving customer satisfaction.✨ I thrive on challenges and am adept at motivating, coaching, and mentoring teams to achieve their full potential. My commitment to growth and productivity has been the cornerstone of my managerial success.🌟 I'm here to connect with like-minded professionals, explore exciting opportunities, and contribute my specialized skills and experiences to the success of innovative organizations. Let's connect and explore how we can create a positive impact together!#OperationsManagement #EmployeeWelfare #EmployeeEngagement #ClientServices #CustomerService #CustomerSatisfaction #CustomerExperience #Leadership #TeamExcellence #Productivity #ConnectWithMe
Current workplace
Asker Fazeel's current company
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Blue Jay Connect
6 roles
Asker Fazeel work experience
A career timeline built from the work history available for this profile.
Manager
Current
Jul 2023 - Present
Operations Manager
- Acquire BPO is a leading business process outsourcing firm in Sri Lanka that specializes in back office support, customer acquisition, customer service, technical support & lead generation.
- Maintain smooth day-to-day operations in a cost-effective manner.
- Provide inputs to revamp underperforming client services.
- Create Standard Operating Procedures (SOPs) to minimize risk and solidify operations.
- Initiate operational objectives to monitor progress.
- Set Key Performance Indicators (KPIs) for supervisors/team leaders.
Jan 2018 - Jun 2023
Call Center Manager
Wlr International
Subsidiary company of Acquire BPO. Lead the piloting remote Card Center BPO contact center team for a leading Bank.
Sep 2017 - Dec 2019
Senior Team Lead & Qa Specialist
- Aegis is a global outsourcing and technology company committed to impacting clients business outcomes by focusing on enhancing customer experience across all touch points and channels.
- Managed a team of 25-30 customer service representatives.
- Maintained operational trackers and prepared reports (daily, weekly, monthly).
- Conducted call quality audits, provided coaching, and managed escalations.
- Collaborated with other departments for smooth operations.
- Handled administrative tasks.
Mar 2017 - Dec 2017
Customer Service Executive
- Dialog Axiata PLC is a leading telecommunications company in Sri Lanka. The company provides mobile, fixed-line, broadband, and digital television services, along with a variety of value-added services such as mobile.
- Customer Service Executive for leading telco company in Sri Lanka.
- Managed multiple business units (BUs).
- Handled incoming calls, prioritized first call resolution (FCR).
- Worked independently with minimal supervision, ensuring high customer satisfaction.
- Handled an average of 120+ calls daily with a focus on maintaining call quality.
Feb 2015 - Feb 2017
2 education records
Asker Fazeel education
Higher National Diploma, Computer And Information Sciences And Support Services
University Of Greenwich
High School Diploma, Business/Commerce, General
Oki International School
FAQ
Frequently asked questions about Asker Fazeel
Quick answers generated from the profile data available on this page.
What company does Asker Fazeel work for?
Asker Fazeel works for Blue Jay Connect.
What is Asker Fazeel's role at Blue Jay Connect?
Asker Fazeel is listed as Senior Manager at Blue Jay Connect.
Where is Asker Fazeel based?
Asker Fazeel is based in Colombo, Western Province, Sri Lanka while working with Blue Jay Connect.
What companies has Asker Fazeel worked for?
Asker Fazeel has worked for Blue Jay Connect, Emapta Global, Acquire Bpo, Wlr International, and Aegis Global.
How can I contact Asker Fazeel?
You can use AeroLeads to view verified contact signals for Asker Fazeel at Blue Jay Connect, including work email, phone, and LinkedIn data when available.
What schools did Asker Fazeel attend?
Asker Fazeel holds Higher National Diploma, Computer And Information Sciences And Support Services from University Of Greenwich.
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