Ahmed Saeed-Khan Email & Phone Number

Canada

Toronto, Ontario, Canada

3PL services for the pharmaceutical industries.

Winnipeg, Canada Area

My primary focus is on proactively growing gross margin for key international accounts while contributing to the knowledge and sales development of the wider World Drugs team. Responsibilities include researching, selling and sourcing stock required to meet the Key Accounts needs, ad hoc report generation related to sales activities and researching new business opportunities.1. Customer Retention and Account Management: Proactively develop and maintain relationships with new and existing Key Accounts including maintaining current customer knowledge (i.e. customer pricing philosophy, licensing, contacts, payment method, customer requirements or preferences on shipping and documentation etc), receiving orders, regularly reviewing Key Account profitability, managing accounts receivables and resolving customer concerns as required.2. Business Development: Proactively formulate ideas to increase gross margin revenue for all Accounts and the wider World Drugs sales team including initiating new opportunities with existing all Accounts, developing new customers to further maximize sales and profits for the World Drugs team; initiate better processes and procedures to be more efficient and effective to deliver cost savings.3. Product Availability: Research product availability and negotiate pricing directly with the vendors (as required) based on specific account needs. Provide insight and support regarding stock availability, proactively share market insights with the wider team and assist in helping the team to grow the business and improve our processes.Reporting: Ad hoc generation of various sales reports to facilitate understanding on KPI performance (gross margin, customer acquisition rates, overall profitability, return on investment etc).

Sold and processed a large variety of products and services to customers. Customised and understood unique needs of customers utilising strong listening skills.Provided outstanding customer service to clients over the phone. Consistently generated additional revenue through skilled sales techniques.Created approximately 40+ new customer accounts monthly.Part of a dedicated team utilised to handle customer complaints.Took ownership of customer situations that require a higher level of care and attention. Provide front line customer relationship management to new and existing patients, promoting mutually beneficial services and products. Repeatedly surpassed established targets on converting new and existing patient calls to sales; employee of the month award for April and July 2011; nominated for Employee of the YearActed on patient’s behalf to resolve issues, rebuild trust and retain future business positionManage payments and administer supplementary online transactions as requiredContinually acquire and retain information relating to hundreds of drugs within the prescription database to provide effective client management and customer service.