Supervisor, Training And Technical Publications
CurrentSupervisor, Product Training & Technical PublicationsFull responsibility for Global Product Training & Technical Publications. Supervisor of global publications content, fulfillment, kitting and learning management system. Key Achievements: • Substantially improved productivity while redefining organizational footprint and decreasing operational costs by approximately 25%.• Recruited, trained, mentored and developed new process for technical content management.• Effectively introduced new printing solution for technical publications throughout the world, saving $1.1 million in an annual base. • Increased revenue from a lost of $1.1M to a profit of $5K by replacing current vendor and process.• Successfully identified and resolved problems related to translated publications resulting in 13% cost reduction.• Effectively outsourced authoring and publishing services substantially improving quality of service and reducing foot print from 13 on-site employees to 2 on-site employees.• Revamped Learning Management System (LMS) increasing the number of system’s users by 50%.• Improved Training throughout all Distributors and Dealers minimizing customers’ complains and warranty cost.