Demonstrate Customer Service & Troubleshooting skills with composure and professionalism in-person, on the phone, and in writing.Intake user issues and requests via phone, email, and ticketing system.Document issues and requests into the help desk ticketing system then either resolves or escalates to the appropriate resource.First level troubleshooting of laptops, desktops, servers, network related or attached systems.Uses critical thinking to resolve customer issues.Recommend or perform minor remedial actions to correct problems.Escalate and redirect help desk Incidents to the appropriate technical resources.Provide support for LAN, remote (VPN, Citrix) access, and resolve basic email connectivity issues.Configure/Troubleshoot and install laptops, workstations, scanners, printers, mobile phones, iPads and all technology-based peripherals remotely.Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.Install software patches as needed and eradicating spyware/viruses.Perform preventive maintenance and repairs.First level helpdesk support.Independently provide phone support..Regularly update tickets.Setup and troubleshooting of local print servers and queues.Remediate DHCP and IP issues.