Program Manager
First National Bank, Wealth And Investments
City Of Johannesburg, Gauteng, South Africa
Responsible for managing a portfolio of strategic programs, which incorporated leading complex, multi-faceted integration projects to enable central bank platform processes. The three programs included:• Tax Compliance: Reported to the Business Support Head and COO. Managed an internal team of service managers, Head of External Tax Reporting, Business Support Head, and IT Personnel (Developers, Analysts, Process Engineers). External team include FirstRand Group Tax, FNB Mainframe and LISP Platform Vendor Tax team. • FICA: Reported to the Head of Regulatory Risk. Responsible for a team including Product Owner, Head of Risk, Business Support Specialists, Analysts and Process Engineers. External team includes personnel within the Chief Risk Office. • FNB Client Integration: Reported to the CIO and Business Solutions Head. Responsible for managing internal stakeholders, including Product Owner and Business Solutions Head, Analysts, and Process Engineer. External team included Client Master Team, Data Platform Team, and Platform Capability Leaders. Key Deliverables:• Accountable for delivering foundational components of the platform transformation journey for Wealth & Investments. • Delivered initiatives that transformed Service Centre operations for onboarding & maintaining client information, as well as enabled central bank processes to fulfil mandatory client reporting. • Lead teams responsible for remediating over 15 000 clients on the client master & refreshing 50 000 clients across 4 business areas within 6 months.• Lead teams to implement solutions to ensure the business remains compliant with FICA and Tax Administration legislation, which included CRS reporting, customer screening, dividend withholding tax exception reporting and transactional monitoring. Drove implementation of interim solutions and managed the journey toward end-state platform integration.