Artūrs Škutāns Email & Phone Number

Latvia

Riga, Latvia

Riga, Latvia

Riga

Daugavpils

Responsibilities: responding to customer requests and questions regarding service, products and account information.answering instant chat messages from customers and maintaining a rapid response rate solving customer problemsexplaining how to use games and services.escalate and follow up customer cases.monitor and provide support for daily Gaming operations.monitor and maintain computer systems and networks.troubleshoot system and network problems and diagnose and solve hardware or software faults.troubleshoot and handles operational problems related to Gaming system.follow diagrams and written instructions to repair a fault or set up a system.provide support, including procedural documentation and relevant reports.pursue personal development of skills and knowledge necessary for the effective performance of the role, by observing, receiving, or otherwise obtaining information from all relevant sources on company products.enter, transcribe, record, store, or maintain information in written or electronic form.perform day-to-day administrative tasks on request.prioritise and manage many open cases at one time;provide information to management and co-workers by telephone, in writing, via e-mail, or in person.identify information by categorising, estimating, recognising differences or similarities, and detecting changes in circumstances or events.propose and initiate improvement changes and solutions.keep work area clean and tidy.participate in the whole studio maintenace.

Riga