It is a strategic role responsible for managing the comprehensive IT ecosystem of a company. This includes overseeing the implementation of critical projects such as ERP systems, website development, network infrastructure, and IT asset procurement and management. Acting as a product owner and project manager, I ensure the successful delivery of IT initiatives, aligning technology solutions with business goals to drive operational excellence and innovation.I am always closely working with business team and getting their requirements, and communicating with external vendors. Getting the solutions, documenting the requirements and scope of work, Implementing the projects, and training the users. This is my work cycle as IT Business Partner.I have been involved in several projects like E-commerce websites, ERP Implementations, especially in D365 and BC, and Web Apps. Etc.

Managing the complete IT ecosystem of the company including the Implementation, maintenance and support. This includes D365 F&O, Web portal, E-Commerce, Azure Infrastructure and other IT related activities.1. Maintaining D365 Environment and giving support to users in SCM & Retail Module2. configure and administer the POS machines in the retail stores3. Maintaining the cloud environment and deployment of the package through LCS4. Set up and configured new legal entity in D3655. Maintaining the E-commerce website 6. Testing new features in UAT and implementing them in the production7. Maintaining the infrastructure and supporting users in Office 3658. Maintaining and servicing the ATP2 machine9. Managing Azure environment for E-Commerce and D365 development.

we are migrating our existing Microsoft Dynamics NAV 2013 ERP into Microsoft D365 BC. I have been handling the project to ensure a flawless migration process. It is a really good experience where I worked with customized modules to achieve the Company model and business goals.1. Establishing ERP needs via business process analysis and consultation.2. Analyzing existing infrastructure and performing IT system enhancements.3. Performing diagnostic tests and resolving issues to optimize performance.4. Providing technical support and training ERP end-users.5. Preparing development progress updates and documenting ERP processes.6. Preparing new test cases and testing them with business users.7. Creating Retail stores and configuring Functionality profile, interface profile, and Hardware profile.8. Installing & Configuring cloud POS and testing the end-to-end processes.

1. Managed the complete IT infrastructure in HO and also the stores.2. Providing system support to store team3. configuring POS with LS hospitality4. configuring and creating item master, retail items, recipes, etc in MS Dynamic Navision 2017.5. configuring and adding menus, Promotions in POS.6. Managing the Azure environment for the Application server7. managing the Sophos firewall and matrix Attendance machine.8. Maintaining complete IT asset details with proper asset tags

A highly competent and organized systems administrator with experience of software procurement, installation, administration & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Well mannered, articulate and able to act as point of contact for colleagues and external clients.• Maintaining company operation using Microsoft Dynamic Nav ERP software around 50 branches in UAE. • Involved in the rollout of software updates and patches. (Microsoft Dynamic NAV 2009 to 2016)• Working within a TCP/IP network environment, including Firewall Routers, DHCP, DNS and Ethernet.• Responsible for diagnosing & resolving hardware, software & end user’s problems• Installation and maintenance of all systems within a client’s digital environment.• Producing documentation on operational, system and user procedures & guidelines.• Administer the installation, up gradation, configuring, scheduling, testing & troubleshooting the Desktop, Laptops, Servers, and Mail servers.• Installing and Configuring Active Directory Domain, DNS, DHCP, FIREWALL & Backup Servers.

• Installation and maintenance of all systems within a client’s digital environment.• Producing documentation on operational, system and user procedures & guidelines.• Administer the installation, up gradation, configuring, scheduling, testing & troubleshooting the Desktop, Laptops, Servers, and Mail servers.• Installing and Configuring Active Directory Domain, DNS, DHCP, FIREWALL & Backup Servers.

• Working within a TCP/IP network environment, including Firewall Routers, DHCP, DNS and Ethernet.• Responsible for diagnosing & resolving hardware, software & end user’s problems• Installation and maintenance of all systems within a client’s digital environment