1. Leadership and Strategy• US Digital and IT Transformation: Leads digital technology and IT functions, including IT infrastructure and Application development, working with Global Digital and shared services teams to ensure operational readiness and support.• Strategic Initiatives: Spearheads efforts to ensure sustainable and scalable solutions, process automation and drive transformative initiatives at Falck-US, focusing on AI and digital healthcare solutions for improved service delivery and expansion. Particularly in emergency response services, positioning Falck US at the forefront of innovation. Ultimately serving patients who, in their critical urgent times, rely on us to be there.2. Business Services• Cross-Functional Orchestration: Oversees end-to-end capabilities across critical US domains such as Operations, Human Resources, Finance & Accounting, Billing & Collections, and Procurement, enabling key business outcomes and insights.3. Digital Services• Technology-Driven Growth: Leverages digital technology and IT to foster business growth, enhance operational excellence, and optimize employee performance.

At Organ Finder, we cherish life as an invaluable gift. Our non-profit organization, made of sheer volunteers with the purpose of having an impact, is committed to harnessing state-of-the-art technology to revolutionize the organ donation process, enabling life-saving matches across the globe.Over a million people around the world urgently require organ transplants for survival, but a mere 140,000 transplants are performed annually. This alarming deficit in finding organ matches leads to thousands of avoidable deaths globally, with approximately 22 individuals losing their lives daily in the United States alone due to insufficient organ availability.Having gained firsthand experience in the kidney dialysis space, I have seen the harrowing challenges faced by patients with End Stage Renal Disease (ESRD). Fueled by a passion for transforming lives and guided by the tapestry of my life in product management, technology, AI, and healthcare operations, I am dedicated to saving lives by developing a comprehensive international organ-matching platform.Tackling this issue requires a concerted effort beyond a platform to influence international policies. As a result, we continue assembling a diverse team of medical, legal, and technology professionals to save lives—one organ, one patient, and one family at a time. We are executing on our Product Roadmap, supporting our non-profit business strategy, and fully backed by our loving cross-functional teams. Now that's a beautiful place to be! A project that gives us purpose and has a positive impact on humanity.

1. Lean Six Sigma Training and Education:• Opportunity to train company executives and graduate/undergraduate students at the University of California, Irvine, on Lean Six Sigma (LSS) methodologies, enriching their understanding and application of these practices in various business contexts.• Leveraged unique experiences in driving efficiencies and automation at scale to provide practical, real-world examples of LSS in action, thereby enhancing the practical learning experience for students.2. Curriculum Development and Teaching:• Developed and delivered comprehensive curriculum materials, including lectures, syllabi, team exercises, class assignments, and exams, ensuring a robust and engaging educational experience.• Dedicated time to one-on-one interactions with students, offering additional guidance and support outside of class hours, integrating new learnings into existing classes, and continually developing new course material.3. Corporate Training and Impact:• Facilitated specialized training for the University of California, Irvine’s Finance department, comprising 600 personnel, focusing on Lean Office principles. The CFO initiated this initiative based on his observation of my classes and expertise in LSS Green Belt/Black Belt courses.• Through this training, provided executives and students with essential skills and knowledge to contribute significantly to their organizations, enhancing productivity, customer satisfaction, and profitability.4. Continuous Learning and Development:• Embraced the opportunity to continuously learn from students’ experiences, allowing for the enhancement of personal educational strategies and methodologies.• Focused on practical applications and emphasized the importance of continuous improvement in LSS training, imparting valuable insights and skills beneficial for all participants.

A tech-enabled professional services company and MSP offering IT solutions to bold, emerging companies.Role Charter:1. Strategic Product Leadership:• Lead the development and execution of Pliancy’s product strategy and roadmap giving all the stakeholders the information they need to coordinate planing, collaborating with the executive team, technical product managers, and various industry analysts. Regularly conduct customer and market research to understand consumer needs, stay ahead of market trends, and identify new opportunities. Also responsible for creating business cases for new features and enhancements, aligning them with customer, growth, and P&L goals.2. Product Delivery and Market Alignment:• Oversee the delivery of innovative product solutions, focusing on driving customer adoption and meeting company revenue expectations. Maintain an in-depth understanding of market dynamics, customer insights, and emerging technologies to ensure our products remain competitive and relevant.3. Cross-functional Team Leadership and Development:• Drive cross-functional collaboration between Sales, Marketing, Technology, and Consulting, ensuring alignment on product launches and achieving key performance indicators. Focusing on customers' and partners' readiness with every exciting product release. Sharing the why behind the what and enabling them to support their clients.4. Data-Driven Innovation and Technical Expertise:• Utilize a data-driven approach for decision-making, project advancement, and developing analytics/insights capabilities. Experienced in managing platforms with diverse solution sets, integrating new products, and leveraging technologies like IAAS for business process automation.

*Formerly known as Kofax1. Strategic Product Management:• Led the product strategy, roadmap, and commercial viability for the company's Intelligent Automation (IA) portfolio, a Gartner Magic Quadrant leader. Encompassing a broad spectrum of technologies such as Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Cognitive Capture, Robotics Process Automation (RPA), IDP, and more.• Ensured the integration of No-code, Low-code, and Pro-code capabilities within a multi-tenant platform, catering to diverse client needs and technological complexities.2. Customer-Centric Innovation and Market Research:• Focused on deeply understanding customer and market needs, leveraging innovative visions to drive significant customer value and success into the product roadmap and innovation strategies, working closely with analysts and technical product management.• Conducted thorough market research and utilized industry expertise to stay ahead of the competition, ensuring the strategic advancement of the platform. Conducted research working with Gartner, Everest, and many other analyst groups.3. Collaboration and Technology Integration:• Worked closely with the executive, IT, and Technical Project Management teams, fostering an environment of practical innovation and iteration on the strategic portfolio and roadmap.• Played a pivotal role in aligning technological advancements with business objectives, ensuring the portfolio's relevance and competitive edge in the market.4. Kofax Specialties:• Demonstrated deep expertise in Digital Workflow Transformation, Intelligent Automation, RPA, Financial Process Automation, and other vital areas such as Invoice Processing, Accounts Payable Automation, Customer Onboarding, Document Management, and Digital Mailroom.• Advanced the company's capabilities in Electronic Data Capture, Mobile Capture, E-Signature, Business Process Management (BPM), AI, ML, NLP, NLG, NLU, OCR.

1. Strategic Leadership and Product Vision:• Demonstrated leadership by executing and completing a 3-year strategic roadmap, directly reporting to the CEO, and managing all profit and loss (P&L) responsibilities for an organization of 140 full-time employees (FTEs).• Led the Global Product Management team in steering the SaaS, multi-tenant platform, and mobile app development, focusing on innovative product delivery and strategy.2. Cross-functional Collaboration and Customer Experience:• Led the Professional Services and Operations departments, delivering exceptional employee and customer experiences and fostering a culture of excellence and innovation.• Collaborated closely with clients, Process Engineering, UX/Design, Development/Engineering teams, and adjacent teams across the organization to deliver forward-thinking, award-winning experiences and products.3. Innovative Solutions and COVID-19 Response:• Pioneered the design and delivery of a Telesales journey in response to COVID-19, enabling clients to pivot their sales channels and continue growing revenue amidst the pandemic.• Developed a new business model that reduced customer prices, increased conversion rates, and transformed the typical TPV.4. Key Achievements:• Facilitated a 75% increase in customer acquisition by designing a novel journey that accommodated social distancing during COVID-19, enabling handoff between agent/customer devices to complete sales transactions.• Successfully led the product team, defining and implementing vision, strategy, and a 3-year strategic roadmap that significantly contributed to business growth and operational efficiency.• Exhibited a passion for mobile app experiences, applying analytical rigor to advance the Quest App, ensuring its relevance and competitiveness in the market.• Proactively adapted to pandemic challenges, setting a vision and rapidly delivering a new journey, which was critical in sustaining clients' success.

1. Operational Excellence and Product Management:• Oversaw global operational excellence, driving operational efficiencies, corporate strategy, and digital business transformation.• Led operations product management in designing, maintaining, and innovating products while ensuring compliance and accelerating revenue growth.2. Innovative Process Design and Automation:• Implemented automation in background screening processes, significantly reducing anxiety and improving speed, based on extensive client and stakeholder feedback. This won the team prestigious awards.• Revolutionized the employee onboarding process with an unwavering commitment to providing an unparalleled 'red carpet' experience.• Reduced customer service contacts by approximately 30% through integrating NICE and other technologies, enhancing self-service capabilities.3. Financial Growth and Customer Retention:• Played a crucial role in M&A activities, creating Critical Information Memorandums (CIMs) and facilitating pre/post-merger integrations, collaborating with the CEO, CFO, COO, PE firms, bankers, and legal counsel.• Elevated customer retention from 91% to 98.5%, resulting in an additional $20M in annual revenue. Captured VOC, drove automation, enhanced quality, and created product differentiation.• Accelerated Time to Cash by 62 days (from 95 to 33), which increased sales growth by 15%/Yr. Improved CSAT and retention through digital transformation and automation of lead-gen, CPQ, CLM, to client go-live.4. Strategic Initiatives and Awards:• Formulated and prioritized an eCommerce strategy in partnership with Marketing, delivering a solution projected to generate an additional $1M in revenue in the first year and creating significant market differentiation.• Mapped and redesigned the entire candidate journey by partnering with the Product team, utilizing Lean Startup methodology. This effort won the 2017 Brandon Hall Group Excellence Award for User Experience (UX) innovation.

1. Team Leadership and Management:• Managed and inspired a team of 20 Process Engineers and Analysts, fostering a collaborative environment emphasizing innovation and efficiency.• Guided the team towards significant cost savings and process optimization, playing a pivotal role in the digital transformation of Revenue Management processes to support scalability and growth.2. Revenue Growth and System Implementation:• Spearheaded the refinement and implementation of a global dialysis revenue management system, handling over $5B in claims annually, marking a milestone in operational efficiency and financial management.3. Key Achievements:• Instrumental in enhancing yield, minimizing write-offs, and curtailing revenue leakage, notably improving Days Sales Outstanding (DSO). Achieved this through transformative processes and system improvements in critical areas like patient registration, insurance eligibility, clinical clearance, and billing/collections.• Successfully identified and resolved a critical issue in 'short pays,' preventing future revenue leakage. This initiative recovered significant revenue and strengthened cross-functional collaboration, ensuring comprehensive and sustainable financial improvements.• Mapped out the entire revenue management process from when patients enter our facility until every dollar hits the GL. This allowed us to identify process and system gaps that could lead to compliance and SOX deficiencies and helped us build innovative enhancements to secure/recover revenue.

1. Global Leadership and Program Management:• Worked for various GE international businesses/subsidiaries in Munich, London, Switzerland, New York, Kansas, and California, gaining significant experience and exposure working with multiple cultures and lines of business.• Orchestrated and led multiple international business initiatives across the US, EMEA countries, India, and Mexico. • Directed diverse teams, including ITOs and FTEs, under the guidance of various GE Executives, fostering a culture of innovation and collaboration.2. Digital Transformation and Process Improvement:• Spearheaded digital transformation projects using Lean/DMAIC methodologies and digital product/platform development, resulting in substantial improvements in simplification, automation, quality, speed, and customer experience.3. Key Achievements:• Strategically drove initiatives that culminated in over $280M in cost savings, demonstrating exceptional financial acumen and project management skills.• Pioneered developing and launching GE Money's first integrated instant pre-qualification, deal structuring, and automated underwriting platform, revolutionizing the customer experience and operational efficiency.• Successfully deployed a central consolidated data warehouse for GE Reinsurance, which enhanced the accuracy of KPIs and dashboards, leading to more informed decision-making.• Executed comprehensive automation and optimization of the global procurement process for GE ERC, streamlining operations and reducing overheads.• Attained Lean Six Sigma Green Belt and Black Belt certifications, underscoring a deep commitment to continuous improvement and operational excellence.• Completed the Information Management and Leadership Program (IMLP), further developing leadership capabilities and technical expertise.