Key Account Manager
CurrentManaged high-value enterprise accounts, delivering tailored cloud-based software solutions to optimize client operations and drive business growth. Oversaw relationships with key clients, ensuring strategic alignment, customer satisfaction, and sustainable revenue streams.• Strategic Account Growth: Spearheaded year-over-year revenue growth of 120%, increasing account value by $2 million through upselling and cross-selling solutions aligned with customer business needs.• Pipeline and Execution: Successfully managed a robust pipeline, closing key deals and ensuring ownership across internal teams. Drove customer success by translating business challenges into actionable solutions.• Customer Relationship Management: Built and nurtured relationships with senior customer stakeholders, maintaining a 0% churn rate across a portfolio of 10+ enterprise clients, ensuring long-term satisfaction and retention.• Digital Transformation: Facilitated the transition of 3 clients to cloud-based subscription models, increasing recurring revenue by $200K and enhancing scalability for clients.• Partnership & Ecosystem Development: Collaborated with 5+ technology partners to enhance service offerings, driving 10% growth in new business opportunities.• Award-Winning Projects: Directed high-impact initiatives recognized with multiple awards, including 2 Gold Stevie Awards, by delivering innovative technology solutions that doubled client efficiency.