Ana Sofia Lopez Email & Phone Number

Hampton Roads, Virginia Metropolitan Area

Virginia Beach, Virginia, US

• While on my career break and seeking my next HR role and being a person that is passionate about customer service and enjoy being a people person. I am venturing into the front end of the Restaurant industry as a.
• Delivering exceptional customer service in a fast-paced environment, serving an average of at least a dozen customers per shift and ensuring satisfaction.
• Managed cash handling and ensured accuracy in transactions daily.
• Maintained compliance with health, safety, and alcohol-serving regulations, ensuring a safe and professional atmosphere.
• Enhanced customer loyalty by suggesting personalized drink recommendations within our menu and fostering a welcoming environment.
• Handle any possible customer issues with effective conflict resolution, addressing customer concerns to maintain positive experiences.

• The company underwent restructuring of the HR department, which provided me an opportunity to refocus on the next step in my career.
• Attending industry conferences, networking events, and staying up to date with the latest HR and organizational behavior trends.
• Engaging in self-directed learning, including courses in talent management, organizational behavior, and data analytics.

Williamsburg, VA, US

• HRG/Management:
• In the absence of the HR manager, represented Dollar Tree Distribution Center (DC1) in all HR manager; duties, meetings, and personnel related issues (hearings and investigations).
• Provided employee relations support in all (3) shifts.
• Assisted to ensure associate files are compliant with company and legal requirements.
• Communicated with dc department and operations management daily to best support the dc.
• Assisted with in-house training programs implementations.

Portsmouth, VA, US

• Recruiting Role:
• Created Announcements for Open Job Positions; Post Announcements Online on Company Website and Major Job Posting Websites Such as CareerBuilder, Monster, And Indeed to Attract Interested Candidates.
• Answered Questions from; Public, Employees, And Outside Agencies Regarding Current Employment Opportunities and Application Status.
• Interviewed Prospective Candidates to Assess Qualifications and Capabilities; Guide Candidates Through Application Process, Score Written Exams, And Notify Candidates of Results.
• Drafted Employment Contracts and Prepare Onboarding and Orientation Documentation for New Hires.
• Maintained Up-To-Date HR Files by Identifying and Purging Obsolete Records and Transferring Records to Storage. HR Support:

Cheyenne, WY, US

• Lead in-house recruiting of several federal contracts. Partner with hiring managers to discern workforce needs; define job parameters; outline desired qualifications; and source, screen, interview and select.
• Recruiting Management: filled over 50 positions within the first 6 months of hire to ensure the on-time staffing of 2 newly acquired acc contract overseas and conus. As well as sourcing for other contracts/task orders.
• HR Support: valued for versatile skillset as a floater within HR department, filling in when needed to assist with new hire orientation and other HR functions.

Norfolk, VA, US

• Provided timely assistance to team members regarding specific human resource questions and issues.
• Processed action form and maintaining employee personnel files to ensure legal compliance.
• Prepared employee census information for benefits, payroll, and other reports as needed.
• Assisted with the creation of training manuals, HR manual, and employee handbook.
• Kept track of employee referral program information.

Newport NEWS, VA, US

Human Resources duties: - Coordinating and setting-up training classes or meetings.- Coordinating new hire drug and background screening process.- Coordinating new hire paperwork, and new hire orientation meetings.Recruiting duties: - Reviewing, screening, and maintaining applications and resumes.- Prepare and post jobs to appropriate job board and.

—, US

- Collect high volume paperwork to verify income information for student aid under strict confidentiality rules.- Make inbound/outbound contact with current and prospective students applicants for Federal Student Aid as needed.- Assist Financial Aid Advisor: Functioning as a FA resource to TNCC students, replied to telephone and electronic inquiries from.

—, US

Assisted with a wide range of projects and additional duties to support specific and all administrative functions, as assigned.

Bachelor'S Degree In Human Resource Management, Human Resources Management And Services

Associate Of Arts And Sciences (A.A.S.), Human Services, General

Associate'S Degree, Legal Assistant/Paralegal