Thiago Lopes Email & Phone Number

São Paulo, Brazil

• I work on providing support for a private pension system for closed entities called Site Participante, being responsible for all business-specific modules related to other teams. I perform the initial technical analysis and provide support or redirect issues to the responsible area.• Became a point of reference within a team of ten people, being the first to document analyses to support the provided support. I investigated problems by debugging the source code of the project built using the .NET Framework and procedures.• Handle demands from multiple clients in parallel and on various topics, meeting the SLA response time, delivering solutions for configuration and data adjustments, providing patches for error correction, and mentoring team members.

Rio De Janeiro, Brazil

• Started a company as my first job in partnership with my mother, and we operated as a home-based food production industry and service provider, specializing in a cultural heritage of the state of Pernambuco called Bolo de Rolo.• Managed the entire company using open-source tools, from the operating system to the development of product labels, as well as financial management and inventory control of goods and supplies.• I was responsible for the relationship with clients, mostly delicatessens, conducting prospecting and deliveries in three cities of the state, and was able to maintain the same client portfolio for over ten years due to the dedication to the quality of the product.• Provided support to the production of goods, actively contributing to all stages of product conception, from the beginning with the preparation of the recipe to the end with packaging and quality control.

Kalmar County, Sweden

• I was invited to write articles about databases, choosing topics from a pre-established list, on subjects such as security, scalability, containerization, and modeling.

Master Of Business Administration - Mba, Accounting And Finance

Bachelor Of Science - Bs, Information Technology