Asma Ahmed Hussein Email and Phone Number

Assisting the branch to carry out the procurement function ,interacting with procurement department with justifications and earn approvals. Daily Computing and recording transactions and ensuring 100% accuracy for all register transactions. Prepare a monthly report for all activities associated with GRC platform. Create local purchase orders. Retaining faxed reports, follow up with vendors, goods receipt of LPO on availability of goods, invoiceverification of LPO. Review historical and competitive costs of vendors & identify cost savings opportunities and variances. Analyze category, service, material, and vendor costs to provide key decision information. Coordination with the procurement department for the vendor creation process. Work with branch management to solve the goodwill / policy assistance when appropriate Processes Warranty claims. Prepare and distribute daily sales report & monthly Statistics report of branch performance. Monitors open purchase orders and takes action to ensure on time delivery. Generate Internal Note for Workshop Goodwill cases. Prepare C4C monthly report and make sure SA are following up with raised tickets. Additional Responsibilities as a First Aider & HSSE Coordinator Process payments to vendors and assist with other accounts payable and receivables task. Collect payment from customers, processing Cheque from banks and ensuring correct posting in SAP. Provide analysis to the Service Manager on outstanding receivables. Ensure company polices are followed with regards to invoicing, handling petty cash. Ensure refund requests are processed correctly and in accordance with company policy

Greet visitors warmly and make sure they are comfortable. Connect the clients with the appropriate service advisor as soon as they arrive. Dealing with special requests from customers and answering the phone promptly and forwarding the calls. Schedule and confirm appointments and following up customers who were not able to do the service. Daily Cash Collections (Cash, cheque, Bank Transfers, Credit Card, online payment). Daily Computing and recording transactions and ensuring 100% accuracy for all register transactions Prepare C4C monthly report and make sure SA are following up with raised tickets. Additional Responsibilities as a First Aider & HSSE Coordinator Process payments to vendors and assist with other accounts payable and receivables task. Collect payment from customers, processing Cheque from banks and ensuring correct posting in SAP. Provide analysis to the Service Manager on outstanding receivables. Ensure company polices are followed with regards to invoicing, handling petty cash. Ensure refund requests are processed correctly and in accordance with company policy.

Insert customer and account data by inputting text-based and numerical information from source documents within time limits. Research and obtain further information for incomplete documents. Answer incoming calls and respond to customers’ emails. Follow up customer calls. Respond to queries for information and access relevant files. Answer incoming calls and respond to customers’ emails.

Management and resolve customer complaints. Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors. Provide product and service information to customers. Research required information using available resources. Research, identify and resolve customer complaints using applicable software. Follow up customer calls where necessary. Preparing weekly and monthly reports. Coordinating sales efforts with marketing programs. Answering client questions about credit terms, products, prices, and availability