Proactive & Reactive approach to all segment (Corporate, SME, Commercial & Personal Market) of postpaid customers through phone calls as to ensure minimize blocking, revenue growth, make sure collection & retention of customers as well Informing customer about credit status Problem solving (Bill & service related), Complain handling & take Customer feedback Sharing product benefits compare to competition & focus on increasing the usage of customersCollect & compilation of Customers feedback for escalation to Marketing & Update customer information in TABS

To provide highest quality of service to the customers Over the phone with a positive attitude within the defined SOPs (Standard Operating Procedures) of the company & to keep abreast with the latest information; the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently.