Asma Alhashmi Email & Phone Number

United Arab Emirates

• Enhanced customer experience at Abu Dhabi DED by analyzing services and improving touchpoints
• Collaborated on seamless integration of DED services onto TAMM platform with Abu Dhabi Executive Office and TAMM.
• Developed and implemented Effortless Customer Experience Program at Abu DhabiDED, optimizing interactions and service delivery through cross-functional teamwork.
• Utilized data analysis to inform policy decisions and drive economic growth initiatives in AbuDhabi.

United Arab Emirates

• Enhanced customer experience at Abu Dhabi DED by analyzing services and improving touchpoints.
• Collaborated on seamless integration of DED services onto TAMM platform with Abu DhabiExecutive Office and TAMM.
• Developed and implemented Effortless Customer Experience Program at Abu Dhabi DED, optimizing interactions and service delivery through cross-functional teamwork.
• Utilized data analysis to inform policy decisions and drive economic growth initiatives in Abu Dhabi.

Dubai, United Arab Emirates

• Improved innovation procedures at DED by refining systems, proposal processes, and workflows.
• Led an innovation team comprising members from various relevant departments within DED, devising plans to enhance innovation.
• Developed a specialized innovation guide for DED.
• Partnered with entities and universities across Abu Dhabi to enhance innovation initiatives at DED.

United Arab Emirates

• implemented a strategic plan for evaluating Abu Dhabi areas to prioritize inspections based on compliance levels.
• Conduct inspections for economic compliance.
• Identify and address non-compliance issues.
• Lead and train inspection teams.
• Developed an inspections rotation plan prioritizing area with higher compliance levels.
• Advise on regulatory compliance.