Asma Ali Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Taking ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience• Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries• Receive, direct and relay, emails and other queries via front of house• Greet, assist and direct candidates/new hires/visitors and the general public appropriately• Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail• Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured• Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces• High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers• Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events• Provide timely, accurate & personalized response to meetings and events enquiries• Work flexibly in different settings as part of a the team• Coordinate the daily updating of room booking displays in line with local/regional processes.

Moorgate, England, United Kingdom

This role was focused on working as part of the CBRE account team based in the City of London on the client’s flagship EMEA office. Responsible for delivering the daily reception functions within Guest Relations. This includes; meeting, greeting and registration of clients, attending to and actioning all calls, administering / co-ordination of all meetings as requested by the client and switchboard cover.Key Responsibilities:• Meet and greet large volumes of clients and visitors. Provide assistance based on their needs, including registration if required• Handle and administer general enquiries• Manage Condeco booking requests – this includes booking all forward and same day reservations, cancellations and/or amendments to bookings as per the client requests• Guide internal clients through the Guest Relations intranet site as well as advising clients to book meetings through Condeco• To coordinate any catering, audio visual and equipment requirements requested by the client• Conduct regular room inspections by walking around the meeting rooms on a regular basis to ascertain which rooms are vacant, dirty or ready for use• Ensure the reception and public spaces are clean and tidy with the furniture in the appropriate positions at all times• Report and record any faults with furniture, fixtures & equipment to the Facilities Helpdesk and follow up when necessary• Maintain the reception desk/areas in a clean and tidy manner.

Piccadilly

As the front-of-house receptionist for both flagship buildings, I greet all customers, manage guest passes, and ensure the accuracy of bookings. Collaborating with corporate receptionists and Pas, I manage exceptional customer experiences. I also manage the switchboard and emails, responding quickly or escalating concerns as needed. I support key internal stakeholders, preparing meeting minutes, updating corporate spreadsheets, and training new receptionists. · Maintained stationery inventory for team of 20, anticipating needs, and placing and ordering necessary replenishment's. · Selected to attend, and successfully complete, fire warden training. · Earned nomination as first “employee of the quarter.” · Managed documentation, creating new monthly lighting report for occupants.

Knightsbridge

I quickly and courteously responded to customer complaints and queries as the first point of contact, recommending sensible and speedy solutions. I made sure all solutions met corporate requirements while satisfying customer needs. I also upsold products, explaining the benefits of new Rewards accounts and Harrods’ AMEX; I signed up new participants.• Resolved key issues, such as missing jewellery order for VIP client, arranging with airport services for same-day delivery.• Expedited issue resolution, such as exchange by valued client that would ordinarily take five days within one day.• Significantly exceeded portal registration targets (six per month) by signing up 300 registrations within three months.• Successfully sold Reward enrolments, adding 1,000 new participants to Rewards program in three months, beating targeted enrolment of 200 per month.• Earned outstanding customer satisfaction ratings of 100% (against target of 92%) and customer service ratings of 96% (against target of 90%).

Knightsbridge, London

I developed buyers by building strong rapport, explaining product strengths and closing sales. I prepared the daily staff rota and made sure that all staff knew and understood the focus area, working collaboratively achieve daily personal and team targets. I maintained effective merchandising, ensuring stock availability.• Consistently exceeded annual sales target of £250k, averaging £263.6k and achieving 100% customer satisfaction ratings.

Knightsbridge, London

I pepared daily rotas and delivered increased sales through upselling products and services, collaborating with the team to ensure all targets were met. I led merchandising on the shop floor and mentored new staff. I also resolved stock discrepancies and assisted with twice yearly stocktake.• Quickly completed large, rush orders, such as preparing 250 identical chocolate trays for delivery within 48 hours.• Delivered annual sales of £240k against target of £200k and 100% Guest Shopper score with target of 90%; exceeded opening Rewards card target of 36% by 14%.

Knightsbridge

I prepared and delivered all personalised customer orders; I delivered annual sales of £240k against a target of £200k and earned a 100% Guest Shopper score with a target of 90%.

New Cross, London

I organised meetings, produced agendas, and prepared meeting minutes, managing logistics and bookings for meetings.

Nvq Level 2 - Business And Administration, Pass

Btec 1St Diploma In Business, Merit

11 Gcses (Including Mathematics And English)