Asma Ali Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Taking ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
• Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
• Receive, direct and relay, emails and other queries via front of house
• Greet, assist and direct candidates/new hires/visitors and the general public appropriately
• Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised
• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail

Moorgate, England, United Kingdom

• This role was focused on working as part of the CBRE account team based in the City of London on the client’s flagship EMEA office. Responsible for delivering the daily reception functions within Guest Relations. This.
• Meet and greet large volumes of clients and visitors. Provide assistance based on their needs, including registration if required
• Handle and administer general enquiries
• Manage Condeco booking requests – this includes booking all forward and same day reservations, cancellations and/or amendments to bookings as per the client requests
• Guide internal clients through the Guest Relations intranet site as well as advising clients to book meetings through Condeco
• To coordinate any catering, audio visual and equipment requirements requested by the client

Piccadilly

As the front-of-house receptionist for both flagship buildings, I greet all customers, manage guest passes, and ensure the accuracy of bookings. Collaborating with corporate receptionists and Pas, I manage exceptional customer experiences. I also manage the switchboard and emails, responding quickly or escalating concerns as needed. I support key internal.

Knightsbridge

• I quickly and courteously responded to customer complaints and queries as the first point of contact, recommending sensible and speedy solutions. I made sure all solutions met corporate requirements while satisfying.
• Resolved key issues, such as missing jewellery order for VIP client, arranging with airport services for same-day delivery.
• Expedited issue resolution, such as exchange by valued client that would ordinarily take five days within one day.
• Significantly exceeded portal registration targets (six per month) by signing up 300 registrations within three months.
• Successfully sold Reward enrolments, adding 1,000 new participants to Rewards program in three months, beating targeted enrolment of 200 per month.
• Earned outstanding customer satisfaction ratings of 100% (against target of 92%) and customer service ratings of 96% (against target of 90%).

Knightsbridge, London

• I developed buyers by building strong rapport, explaining product strengths and closing sales. I prepared the daily staff rota and made sure that all staff knew and understood the focus area, working collaboratively.
• Consistently exceeded annual sales target of £250k, averaging £263.6k and achieving 100% customer satisfaction ratings.

Knightsbridge, London

• I pepared daily rotas and delivered increased sales through upselling products and services, collaborating with the team to ensure all targets were met. I led merchandising on the shop floor and mentored new staff. I.
• Quickly completed large, rush orders, such as preparing 250 identical chocolate trays for delivery within 48 hours.
• Delivered annual sales of £240k against target of £200k and 100% Guest Shopper score with target of 90%; exceeded opening Rewards card target of 36% by 14%.

Knightsbridge

I prepared and delivered all personalised customer orders; I delivered annual sales of £240k against a target of £200k and earned a 100% Guest Shopper score with a target of 90%.

New Cross, London

I organised meetings, produced agendas, and prepared meeting minutes, managing logistics and bookings for meetings.

Nvq Level 2 - Business And Administration, Pass

Btec 1St Diploma In Business, Merit

11 Gcses (Including Mathematics And English)