Operation Manager
CurrentResponsible to provide operational support in hotel to operate and maintain the set standard of rooms, common area, lobby of buildings & maintaining good health of equipment’s, water & electricity, upkeep of overall premises, etc. Single Point of contact (SPOC) for all escalation related matters in terms of operation and sales support services. Meeting guest on daily basis and taking their feedback. Checking guest request prior to arrival and ensuring that the request is fulfilled in the room assigned to the guest. Maintaining proper documentation of the floor assigned. Ensuring smooth operation of the front office, food and beverage, food production and housekeeping department. Hygiene and Sanitation of the rooms, common areas, materials and space involved in food preparation and serving. Checking the Legal requirements in terms of health & safety of guest and employees. To optimize / reduce hotel operating costs through integration of best practices and technology and ensuring legal and statutory compliance to mitigate business risks. Responsible for formulation and implementation of plans, policies and processes with respect to Operation Management and Health, Safety and Environment Management. Manage a diverse team to deliver the KPIs and organizational imperatives. Service provider Management, Planning and Budgeting. Renewal of AMC’s & ARC’s of facilities related vendors and keeping track of the same. Handling a size of 25 on roll team members followed with Housekeeping management staff of hotel.