Asma Bibi Email & Phone Number

United Kingdom

Key responsibilities:• Investigate customers account on a daily basis, by analysing their transactions and past interactions with HSBC. With this information I questions customers on why they have missed payments towards their products, and use three different systems to see if the information they have shared is correct,• Communicate with vulnerable customers on a daily in order to get a better understand of their financial situation. Have to make sure I have provided them with the correct support and make sure I have provided them with the tools to take control of their finances.• Adaptable, as procedures are constantly changing. For example, our policies on payment holiday are dependent on government guidelines. Therefore, I am flexible, and I am able to adapt to procedures that are changing frequently.• Work in a fast-paced environment, have to constantly take in bound and out calls.• Make sure that all my notes are up to date and all the customer's accounts• Diligent and accurate with my work, as I have minimal remedials that I have completed. Additionally, I am dealing with the finances of each customer and understand that has an effect on their lives. Key achievements:• Took on the responsibility of a change champion, which was outside my role. Involves analysing procedures at HSBC and being part of the role out of new projects that would affect the way we interact with customers. • Digital Champion: Helped raise awareness of digital banking to advisors and had increase the mention of online banking to customers• Line manager has relied on me to hold several team meetings and help fellow colleagues when she is not available.• Over 97% of my calls were marked 100% pass and fair outcome for customers. This indicates that I provided my customer with the appropriate advise and I follow through with procedures.

Birmingham, England, United Kingdom

Key responsibilities: • Assisted customers who needed help using John Lewis online and help set up online accounts for older customers• Communicated with customers who needed help finding items ( i.e. finding the right size for customers or call others stores to find the item etc.) • Upskilled myself so that I would be able to work in different sections within the department (Jewellery , shoes etc). Therefore, managers are reliant on my skills when these sections were short staffed.• Responsible for completing the bridgeboard, which assigned roles to my colleague and breaks etc. Had to take into consideration the risks of assigning people to certain sections, as some staff members were trained in certain areas. Therefore, had to make sure all departments are fully staffed, with skilled colleagues.Key achievement:• Covered shifts at John Lewis during the Christmas period, which would impact the quality of service the department provided. Additionally, it would exceed the profit target of our department by 10%.• Managers have commended me on my work ethic, which resulted in becoming a permanent assistant.• Have volunteered to be part of the Buddy program at John Lewis, in which I was paired up with all new selling assistant. This included informing them about the John Lewis procedures and teach them the role of a selling assistant. This reduced the new selling assistants learning time by two weeks, and it saved time and money for John Lewis; as they no longer needed additional training.

Birmingham

Birmingham, England, United Kingdom

• Introduced a new system of collecting homework, which improved the efficiency of collecting data on homework. This led to enhanced monitoring of students’ progress.• Have to give out homework accurately, which effects the academic progress of a child. If the student had collected the wrong homework, my manager relied on me to give the correct homework.• Work independently to complete tasks, with minimal management

Birmingham, England, United Kingdom

Key responsibilities: • Took on administrative duties: answered calls, email and would contact internal and external organisations. • Liaised with companies via telephone and email in order to obtain information about their recruitment of students. It was important to note down the results, as the data would be used for the Guild’s annual report.• Communicated with students to help them become employed. Signposted them to vacancies, CV workshops and informed international students on the additional support the university offered them.• It was my responsibility to update the Universities jobs website frequently and social media, as students would often visit the website. This led to a 10% increase of students interacting with our social media and using our website to apply for vacancies.• Organised volunteering taster sessions and engagement activities for students during welcome week. For example, I help set up volunteering sessions which included making cards for a children’s charity. This increased volunteering sign ups by 15%. Key achievement:• Helped organise two university fairs for welcome week. I was successful helping recruit over 10 companies to take part in the Universities fairs. There were certain risks for this role because there were certain number of slots that needed to be filled, in order for the fair to occur.• Partook in advertising and promoting the university fair for students, by promoting it via social media, handing out flyer and interacting with students. This resulted in meeting our target of students attending. Organisations were impressed by the success of the fairs and were interested in future welcome week fairs.• Acted as an interface between the companies that used our website and my manager. I would communicate with companies on how they wanted their vacancies to be promoted, how many students they needed etc. This results in 100% of the companies to reuse our website to recruit students for future vacancies.

Birmingham, England, United Kingdom