Taj Krishna is the oldest luxury hotel in the city, in 1 year of my tenure with Vivanta by Taj-Begumpet Hyderabad as a DM, I was transferred to Krishna as a DM. Being a 261 room property and the flagship hotel of Taj GVK Hotels & Resorts, Taj Krishna sees a lot of VIP movements, and also the luxury clientele of the hotel is a way to high from all other luxury hotels in the city.Job Responsibilities:>To ensure the smooth functioning of the department.> Carry out the departmental training modules in coordination with L & D>To ensure maximum guest satisfaction.>Supervising Concierge, Airport, Travel Desk & Front Desk Operations.>Checking on profile updation & rates.>Handling Conferences, Weddings.>Auditing of groups & weddings.>Billing for the groups>Maintaining guest relations >Coordination of operations along with other departments>Managing the FO operations in the absence of the FOM.Was sent for Cross Exposure Training at Taj Coromandal Chennai, to learn some best practices from them and impart the same in my hotel so as to ensure that we bring in some good operational changes to enhance guest experience.

VBT Begumpet is the newest addition to the existing ferry of Taj hotels in Hyderabad. It is the first Vivanta hotel in Hyderabad. With 181 rooms and 7000 sqft of banqueting space, this hotel is situated in the heart of the twin cities of Hyderabad & Secunderabad.I was a part of the pre-opening team of the hotel, being a new hotel's DM I had the below job responsibilities:>Setting up of department.>Identifying the areas of training.>Implementation of Procedures & Standards as per the company.>Responsible for the business center & reception setup.>In a span of 8 months have been nominated for “Manager – Inspiration of the Month” thrice.>Also designated as Asst. President of the Sexual Harassment Committee in the unit>After the opening of the hotel was responsible for monitoring the follow-ups on processes and constant intradepartmental audits.> During the pre-opening times was instrumental in bringing the hotel online on the APM module so as to ensure training accordingly.>Was recognized for my efforts and work and was moved to a Luxury hotel within a span of 1 year, to handle operations on a large level.

for 255 suites property spread over 85 acres of land with additional 10 luxury villas.To ensure the smooth functioning of the department.Responsible for training.To ensure maximum guest satisfaction.Supervising Concierge, Airport, Travel Desk & Front Desk Operations.Checking on profile updation & rates.Handling Conferences, Weddings.Auditing of groups & weddings.Billing for the groups.Have handled the department in the absence of the head of the department on many occasions.Have undertaken MOD (Manager On Duty) shift regularly.4th July 2005 – 27th May 2009

winner of the best long haul destination award from Thomas Cook and the Hotel of the year from the Taj group itself. Analyzing guest feedback, to achieve maximum guest satisfaction enabling smoother hotel operations.Receiving VIP guests and supervising other operations at the airport, business center, and concierge & bell desk.Handling day-to-day operations of Guest Relations & Front Desk. Ensuring smooth check-in and check out at the front desk, checking on profile updating.Responsible for training.Responsible for monthly reports. Have been for CROSS EXPOSURE TRAINING for a period of 2 weeks to TAJ WEST END – BANGALORE (LHW). 1st March 2005 – 1st July 2005 WNS Global services

Reconciling monthly statements.Investigations of Airline contracts.Did complete event coordination for the MAHA expo 03 organized by the Chamber of Marathwada Industries and Agriculture.Took up various promotional activities for Reliance Infocom and the Air Hostess Academy.