Asma J. Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Horsham, Pa, Us

Deliver exemplary customer service to clients and financial professionals in a dynamic environment through phone, email, and written correspondence. Manage and adjudicate intricate client requests and issues, utilizing in- depth product knowledge and problem-solving skills. Independently investigate complex cases and assist in handling escalations, ensuring accurate and timely resolutions. Demonstrate strong organizational skills and attention to detail in managing high volumes of work and maintaining client satisfaction.

Herndon, Va, Us

Sales Development Representative (SDR) at Deltek, the leading global provider of enterprise software and information solutions for project-based businesses. I have a track record of sales success from both cold calls to targeted businesses, as well as following up on inbound business leads. I have experience in CostPoint, the ERP and back office accounting system designed specifically for businesses working in the federal space who are actively targeting government contracts.

Tampa, Florida (Fl), Us

• Showed and leased homes in apartment complex with 100+ units, maintaining 90%+ occupancyrate.• Managed social media and monthly community event projects. • Spearheaded new post-leasing and post-move-in surveys to gauge customer satisfaction andpinpoint areas for improvement.• Regularly exceeded monthly lease quotas by upwards of 20%.

Orlando, Fl, Us

• Handled 30+ incoming calls per day, qualifying prospective residents, determining their needs, andsecuring lease agreements.• Consistently kept the closing ratio at the level of 40%.• Boosted occupancy by 30% by leveraging market knowledge and successful promotionalstrategies.• Nurture lasting relationships with tenants, improving renewal rates for existing leases.

Batavia, Illinois, Us

• Achieved goal of 1000 IPM (Items Per Minute) 90% of the time and obtained an average speed of 978 IPM.• Decreased monthly void occurrences from 43.2% to 20.4%• Assisted in store management by merchandising product, monitoring inventoryand successfully worked as a member of team to provide excellent customer service.

Lakeland, Florida, Us

• Achieved Employee of The Month Award in August of 2015. • Promoted through the years beginning from Bagger to Cashier to Customer Service Staff. • Recognized with The Mr. George Gold Coin for outstanding and premiere customer service and published in the Publix Newsletter.