Asma Khan Email & Phone Number

London, England, Gb

Canary Wharf, London, England, United Kingdom

• Upheld high standards of service, cleanliness, and professionalism in front and back of house roles. • Devised strategies to enhance kitchen efficiency and service quality. • Managed customer enquiries and seating, ensuring clear kitchen-dining communication. • Excelled in customer service, drink preparation, cash handling and order processing. • Prepared food efficiently, adhering to strict hygiene and safety standards. • Coordinated with front of house to ensure smooth operations during peak hours.

Mumbai, Maharashtra, India

• Managed over 1,200 customer support requests monthly through telephone and email, ensuring timely resolution and maintaining a 95% customer satisfaction rate.• Accurately documented user information and problem descriptions in 100% of cases, leading to a 30% increase in resolution efficiency and a reduction in repeat queries.• Implemented internal resources and streamlined processes that improved issue resolution times by 25%, enhancing overall service quality.• Communicated product information and compliance requirements to customers clearly and concisely, contributing to a 20% increase in compliance adherence.• Maintained and updated product and service data with 100% accuracy, ensuring timely dissemination of information and supporting a 15% reduction in customer inquiries related to product changes.

Mumbai, Maharashtra, India

• Enhanced customer satisfaction and loyalty by delivering personalized service, leading to a 30% increase in customer retention rates.• Produced comprehensive feature documentation and executed targeted product marketing strategies, resulting in a 25% boost in product engagement and a 20% rise in market share.• Optimized after-sales services and ensured 100% regulatory compliance throughout the product lifecycle, contributing to a 15% reduction in compliance-related issues.• Strengthened brand positioning by developing compelling value propositions, which increased brand awareness by 40% and drove a 30% growth in new customer acquisition.• Maximized product visibility through diverse marketing channels, including social media, email campaigns, and press conferences, achieving a 50% increase in audience reach and a 35% growth in lead generation.

Mumbai, Maharashtra, India

• Collaborated on 15+ diverse projects, contributing to a 95% success rate in meeting project deadlines and achieving desired outcomes across delivery teams.• Organized and managed 20+ driver/partner events annually, overseeing all logistics and preparations, resulting in a 40% increase in event participation and a 30% improvement in partner satisfaction.• Developed and executed comprehensive project plans for 10 new initiatives and technology implementations, achieving a 25% reduction in project launch time and a 20% increase in operational efficiency.• Facilitated cross-departmental cooperation, leading to a 30% improvement in project execution speed and a 15% reduction in inter-departmental conflicts.• Implemented data-driven insights, driving process improvements that led to a 20% enhancement in operational efficiency and a 10% reduction in overall costs.• Enhanced client experience through regular reviews and feedback implementation, resulting in a 25% increase in client satisfaction scores and a 15% boost in client retention rates.

Bacherlors Of Mass Media, Advertising, A

Master Of Business Administration - Mba, Digital Marketing