A capable and client-focused Service Quality Specialist currently ensuring the achievement of Quality targets / Bank standards and compliance with banking regulations / finance legislation in the delivery of customer service for Retail Finance clientele, by optimising 3 years of progressive Banking experience and 11 years of multi-industry customer service experience, coupled with a collaborative and cooperative approach, to expertly evaluate, monitor and coach Contact Centre staff to deliver best practice, encouraging and developing the best skills from colleagues, while producing excellent results working independently as required.