Asma Mohammed Email & Phone Number

Downers Grove, Illinois, United States

● Led initiatives to promote I-PASS Assist, increasing program awareness and applications through targeted promotional campaigns and strategic outreach. ● Analyzed tollway data to identify key demographics, transforming insights into actionable strategies that optimized engagement efforts. ● Redesigned email content, achieving a 47% increase in applications by reaching 50,000 recipients, and developed visual content, including infographics and promotional videos. ● Managed stakeholder interviews and produced 15-second ad videos, showcasing program benefits and enhancing media collaboration for increased public awareness.

Chicago, Illinois, United States

● Provided comprehensive AV support for classroom technology, ensuring equipment functionality through regular checks and maintenance. ● Assisted faculty and students with equipment loans, including cameras, tripods, and adapters, facilitating seamless project execution. ● Filmed and recorded campus events, showcasing strong organizational and technical skills in video production, while delivering training sessions to professors on AV equipment usage. ● Collaborated with the manager on side projects, contributing to team efficiency, and trained new student workers to promote knowledge transfer and effective integration.

● Led the migration of clients' payroll systems from "Freedom" to the "iHCM2" database, ensuring a smooth transition for high-profile clients such as Bacardi Ltd and Frazer-Nash Consultancy. ● Managed payroll migration projects, delivering exceptional service and maintaining high client satisfaction, while developing comprehensive project plans and documentation for client implementation. ● Conducted client training on time-sensitive payroll processes, enhancing user competence, and registered employees for payslip portal access, ensuring timely, accurate information. ● Executed sanity checks on the database and cross-validated data to eliminate discrepancies, ensuring accuracy and reliability.

● Assisted customers with their UK bank accounts, ensuring a high level of service and support. ● Provided guidance on credit cards, loans, and mortgages, addressing customer inquiries and concerns. ● Executed bill payments for customers both within the UK and internationally, ensuring accuracy and timeliness. ● Facilitated customer registration for online and mobile banking, enhancing user experience, and implemented fraud prevention measures to ensure security and trust.