• Achieve optimal score on the Branch Score Card• Provide personalized service to customers.• Identify & address customers' immediate need ensuring positive customer experience.• Ensure customers are being served within stipulated standards.• Assist customers in resolving queries & complaints and provide feedback.• Monitoring, resolution of issues and service delivery across internal business partners (CPU & lines of business.• Leading, coaching & supervising staff to deliver excellent service and maintain optimal branch score on the CS score card.• Perform/lead assigned staff in conducting financial and non-financial transactions.• Implementation of an effective control environment in the branch.• Ensure branch profitability, effective budget monitoring, expense control and approval.• Cash vault, security stationery and ATM machine custodian• Responsible for maintenance of branch outlook and ambience• Ensure proper maintenance of branch furniture & fixtures and IT equipment• Act as a branch security officer, conduct security drills and train staff to remain vigilant and alert