Lead Generation – strategize and drive qualified leads for salesData Analysis – extract insights to optimize campaigns and ROIContent Marketing – create compelling content to engage target audiencesBrand Management – maintain and enhance brand reputation and messagingProduct Marketing – conduct market research and launch new productsSocial Media Strategy – drive engagement and conversion on social platformsCollaboration – work cross-functionally with sales, product, and other teams

Designed new and innovative social media strategies and campaigns to raise brand awareness, gain more followers and increase sales.Created video content, infographics and drafted compelling copy to deliver fresh and visual content, increasing traffic and leads.Engaged with customers on social media by addressing queries and concerns to establish roster, build rapport and provide continued support.Created company pages in various social media platforms to increase visibility and exposure, delivering daily content.Wrote, edited and published meaningful content to motivate and build strong connections with community users.Pitched marketing campaigns to stakeholders to request for investments for promotions, expanding organisation to reach wider audience.Tracked and analysed key market competitors social accounts and differentiated style of campaigns and content.

Deal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquirieswork 24 hours per day Either in the office or at homeHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesDetermine customer needs and offer product or service solutions and supportClose sales and lead customers through the purchasing processRespond promptly to customers' inquiriesAttract potential customers by providing them with accurate informationReviewed processes, operations and offerings, making suggestions to management to increase sales and enhance clients' experience.Maintained excellent customer service by providing professional after-sales support.Effectively addressed client issues and complaints regarding company services and providing smart solutions to maintain customer satisfaction.Generated client invoices using SAP CRM.Successfully identified new potential customers through proactive researching and networking.Liaised with customers to determine needs and provide recommendations.Developed compelling presentations .Executed complete sales cycle process from prospecting through contract negotiations and closings.

Supported various administrative duties by proofreading, transcribing and invoicing. Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel. Received in-bound calls and initiated out-bound daily calls to introduce guests to services offered. Resolved guest problems and complaints. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance