Asmaa Ashour Ali Email & Phone Number

Cairo, Cairo Governorate, Eg

Egypt

Cairo, Egypt

The role of the UC PM is to lead a single large project, or numbers of voice or Video orders and to take responsibility for the achievement of the agreed goals and objectives. UCPM should have a strong understanding of their customers' industry, as well as a broad understanding of the Voice capabilities and products provided by Orange Business Services.The UC PM is accountable for managing all functions acting in the Quote To Bill chain, and is mostly involved at the early stages in the… Show more The role of the UC PM is to lead a single large project, or numbers of voice or Video orders and to take responsibility for the achievement of the agreed goals and objectives. UCPM should have a strong understanding of their customers' industry, as well as a broad understanding of the Voice capabilities and products provided by Orange Business Services.The UC PM is accountable for managing all functions acting in the Quote To Bill chain, and is mostly involved at the early stages in the process (in the internal Service Transition kick-off meeting and in the customer kick-off meeting) to set properly the target delivery Date. Show less

Egypt

Perform Feasibility study and Risk analysis of technical design.Perform risk analysis and prepare configurations and fallback of Riverbed and Ipanema solutions.work closely with the Customer to ensure first time right implementation .Release configuration on network save them and take post test.Perform acceptance testing of the Implementation.Ensure good quality of solution provided.Ensure Timely and clear communication.Perform changes On time and First time… Show more Perform Feasibility study and Risk analysis of technical design.Perform risk analysis and prepare configurations and fallback of Riverbed and Ipanema solutions.work closely with the Customer to ensure first time right implementation .Release configuration on network save them and take post test.Perform acceptance testing of the Implementation.Ensure good quality of solution provided.Ensure Timely and clear communication.Perform changes On time and First time right.Proactive approach Show less

Cairo, Egypt

Provide a professional first and second technical support for a large customer.Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.Monitor systems, customer networks and products, and deal with alerts and events as appropriate.Document all troubleshooting and case management actions via the electronic case management system.Act as a case manager in… Show more Provide a professional first and second technical support for a large customer.Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.Monitor systems, customer networks and products, and deal with alerts and events as appropriate.Document all troubleshooting and case management actions via the electronic case management system.Act as a case manager in order to always push for faster issue resolutions.Provide technical training to the team members when required. Show less

Cairo, Egypt

Solve all customers’ inquiries regarding Network issues, provide an end-to-end ownership to all inquiries till closure, post resolution call to ensure customer satisfaction and close case. Provide customer with appropriate options/right suggestions.