Asmaa Atef Email & Phone Number

Cairo, Cairo, Egypt

-Ensure all operations are carried on in an appropriate, cost-effective way-Improve operational management systems, processes and best practices-Purchase materials, plan inventory and oversee warehouse efficiency-Help the organization’s processes remain legally compliant-Formulate strategic and operational objectives-Examine financial data and use them to improve profitability-Manage budgets and forecasts-Perform quality controls and monitor production KPIs

Cairo Governorate, Egypt

-Assisting and supporting the project manager.-Designing and controlling the project schedule.-Preparing presentations to update senior management on the project’s progress and showcase the project’s value.-Delegating tasks to team members.-Tracking and communicating between client and the internal team.-Looking for ways to increase the project’s profitability and reduce expenses where possible.-Ensuring deadlines are met.-Organizing and attending Kickoff… Show more -Assisting and supporting the project manager.-Designing and controlling the project schedule.-Preparing presentations to update senior management on the project’s progress and showcase the project’s value.-Delegating tasks to team members.-Tracking and communicating between client and the internal team.-Looking for ways to increase the project’s profitability and reduce expenses where possible.-Ensuring deadlines are met.-Organizing and attending Kickoff meetings.-Providing administrative support.-Organizing project team meetings and recording minutes.-Liaising with clients to determine the project’s objectives. Show less

Cairo, Egypt

-Coordinate office activities and operations to secure efficiency and compliance to company policies.-Supervise administrative staff and divide responsibilities to ensure performance.-Manage agendas/travel arrangements/appointments etc. for the upper management.-Manage phone calls and correspondence (e-mail, letters, packages etc.)-Support budgeting and bookkeeping procedures.-Create and update records and databases with personnel, financial and other data.-Track stocks… Show more -Coordinate office activities and operations to secure efficiency and compliance to company policies.-Supervise administrative staff and divide responsibilities to ensure performance.-Manage agendas/travel arrangements/appointments etc. for the upper management.-Manage phone calls and correspondence (e-mail, letters, packages etc.)-Support budgeting and bookkeeping procedures.-Create and update records and databases with personnel, financial and other data.-Track stocks of office supplies and place orders when necessary.-Submit timely reports and prepare presentations/proposals as assigned.-Assist colleagues whenever necessary. Show less

Cairo, Egypt

-Operates as the point of contact for assigned customers.-Develops and maintains long-term relationships with accounts.-Makes sure clients receive requested products and services in a timely fashion.-Communicates client needs and demands to employer company.-Forecasts and tracks client account metrics.-Manage projects within client relationships, working to carry out client goals while meeting company goals.-Identifies opportunities to grow business with existing… Show more -Operates as the point of contact for assigned customers.-Develops and maintains long-term relationships with accounts.-Makes sure clients receive requested products and services in a timely fashion.-Communicates client needs and demands to employer company.-Forecasts and tracks client account metrics.-Manage projects within client relationships, working to carry out client goals while meeting company goals.-Identifies opportunities to grow business with existing clients.-Coordinate with staff members working on the same account to ensure consistent service.-Collaborates with sales team to reach prospective clients.-Service multiple clients concurrently, often meeting deadlines.-Keep records of client transactions. Show less

Egypt

-Answering employee requests and questions.-Coordinate and delegate the task to the appropriate person of the team.-Update and keep employee records in check.-Assisting in the recruitment and interview processes.-Help supervisors in assessing employee engagement and evaluation.-Responsible for analyzing training needs, developing training curriculum, and delivering training courses.-Administering various employee benefits programs, such as group insurance, long-term… Show more -Answering employee requests and questions.-Coordinate and delegate the task to the appropriate person of the team.-Update and keep employee records in check.-Assisting in the recruitment and interview processes.-Help supervisors in assessing employee engagement and evaluation.-Responsible for analyzing training needs, developing training curriculum, and delivering training courses.-Administering various employee benefits programs, such as group insurance, long-term disability, pensions, and profit sharing.-Maintain the HR team's calendar (schedule meetings, interviews, HR events etc.)-Create and submit reports to senior management.-Formulating methods to improve employment policies, processes and practices as well as recommending changes to management. Show less

Dusslingen, Baden-Württemberg, Germany

-Overseeing general office operation.-Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers.-Coordinating appointments and meetings and managing staff calendars and schedules.-Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.-Coordinating domestic and international travel, including flight, hotel, and car rental reservations.-Purchasing… Show more -Overseeing general office operation.-Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers.-Coordinating appointments and meetings and managing staff calendars and schedules.-Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.-Coordinating domestic and international travel, including flight, hotel, and car rental reservations.-Purchasing office supplies and equipment and maintaining proper stock levels.-Producing reports, composing correspondence, and drafting new contracts.-Creating presentations and other management-level reports. Show less

Egypt

-Handle all inquiries, complaints and technical issue ( Reactive / proactive ) through first , second line and following up on customers in terms of internal and external customers i.e. celebrities, related to government and elite VIP positions to ensure customer satisfaction.-Monitor High Usage customers and provide the needed communications for awareness.-Maintain debt percentage of any overdue bills payments to achieve collection targets and Collect all overdue bills or any other… Show more -Handle all inquiries, complaints and technical issue ( Reactive / proactive ) through first , second line and following up on customers in terms of internal and external customers i.e. celebrities, related to government and elite VIP positions to ensure customer satisfaction.-Monitor High Usage customers and provide the needed communications for awareness.-Maintain debt percentage of any overdue bills payments to achieve collection targets and Collect all overdue bills or any other payments by contacting the customers to minimize debt, increase revenue and reduce risk of the collection.-Key account for Communicating designed CRM activities for diamond customers and related to experience / ARPU increase.-Manage collection deals and payments follow up actions through outbound and SMS to ensure revenue income.-Validate and investigate all type of complaints (wrong information, bill problems, and system issues) to take corrective action.-Detect silent customers suffering from network issues and work on their cases proactively to provide customers with best quality.-Handle all mobile internet issues and technical complaints received via inbound calls or retail issues to ensure efficiency.-Handle weekly and monthly reports analyzing customers' behavior to identify their needs and expectations-Manage inquiries, complaints and requests of the diamond customers through different interactions across all channels inbound, outbound, SMS, E-mails to fulfill customer's needs.-Monitor third line resolutions and service level while handling diamond customer's complaints and request to ensure customer satisfaction.-Monitor and retain hunted customers to stabilize profit to ensure efficiency.-Align with Etisalat's courier interior and exterior shipment for SIM cards, handset….etc. to ensure customer satisfaction. Show less

Bachelor Of Arts (Ba), Sociology

Activities and Societies: Member is the SU

Education record

Education record