- Maintain regular communication and follow-up with the fleet supervisor to ensure smooth operation of the fleet.- Establish and maintain strong relationships with clients, understanding their needs and addressing any concerns or issues that arise.- Monitor and manage client demands, ensuring timely and efficient fulfillment of their requests.- Handle all client escalations, resolving conflicts and providing satisfactory solutions.- Take responsibility for conducting audits of… Show more - Maintain regular communication and follow-up with the fleet supervisor to ensure smooth operation of the fleet.- Establish and maintain strong relationships with clients, understanding their needs and addressing any concerns or issues that arise.- Monitor and manage client demands, ensuring timely and efficient fulfillment of their requests.- Handle all client escalations, resolving conflicts and providing satisfactory solutions.- Take responsibility for conducting audits of all operational processes, ensuring compliance with company standards and identifying areas for improvement.- Coordinate the onboarding process for new captains, ensuring they are properly trained and equipped for their roles.- Manage all aspects related to operations salaries and monthly commissions, ensuring accuracy and timely payment.- Conduct finance auditing related to operations, ensuring proper financial controls and adherence to budgetary guidelines. Show less

- Build Process SOPs and monitor adherence to the SOPs.- Handle Emails/Ticket Investigations (Issues and escalations).- Prepare audit and control reports by collecting, analyzing, and summarizing operating information and trends.- Communicates audit findings by preparing final reports.- Maintains internal control systems by updating audit programs and questionnaires- Recommending new policies and procedures.- Complete audit workpapers by documenting audit tests and… Show more - Build Process SOPs and monitor adherence to the SOPs.- Handle Emails/Ticket Investigations (Issues and escalations).- Prepare audit and control reports by collecting, analyzing, and summarizing operating information and trends.- Communicates audit findings by preparing final reports.- Maintains internal control systems by updating audit programs and questionnaires- Recommending new policies and procedures.- Complete audit workpapers by documenting audit tests and findings.- Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.- Identify persistent claims for error trends and report those trends immediately to management. Show less

- Applying FCR concept for all customers' inquiries.- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.- Follow up all customers related issues and provide timely feedback to customers.- Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. - Handel & retain all customers complaints within SLA.- Floor Assistance/ Handling the Escalations Customer’s Complaint.- Team's… Show more - Applying FCR concept for all customers' inquiries.- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.- Follow up all customers related issues and provide timely feedback to customers.- Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. - Handel & retain all customers complaints within SLA.- Floor Assistance/ Handling the Escalations Customer’s Complaint.- Team's delegate.- Acting as Coaching team leader. Show less

- Provide Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service.- Own and manage the customer relationship through managing the Customer complaint and retain them in an efficient and timely manner.- Communicate with other Departments to facilitate process for customers.