· Creating and developing the marketing strategy for the communication and marketing team, suggesting the suitable ideas which will fulfil the client's needs· Organized successful campaigns for rebranding and positioning.· Supervise the client relationship team and prepare the presentations needed for the giveaways, new suggested ideas and assist the team in all business sectors.· Successfully built and maintained long-lasting client relationships through proactive communication and dealing with all matters efficiently.· Resolved client concerns quickly and professionally, improving retention ratings through first-class customer care.· Closely monitored client account activity, identifying areas for growth to enhance revenue opportunities.· Collaborated with different departments to build strategies that ensured the whole company satisfied clients.· Independently addressed and managed client complaints, using excellent problem-solving techniques to resolve issues appropriately.· Used outstanding persuasion and relationship-building skills to develop trusted stakeholder relations, effectively balancing business needs.· Contacted existing customers and informed them of new product offerings.· Proactively sourced and developed new business from internal and external referral networks.· Identified market opportunities to grow new business across dedicated accounts.· Trained and mentored new and junior staff members for improved team efficiency.· Provided regular market and product feedback to improve services offered.· Refined internal communications for improved efficiency.· Protected client's interest and image when navigating tricky situations.· Developed communication and public relations strategies based on company principles.· Monitored staff performance and identified areas of improvement.· Created plans and communicated deadlines to complete projects on time.

· Acted as the main point of contact for clients regarding complaints, queries and account issues· Responsible for receiving the clients’ requests, creating a detailed brief to the art team, handling the production process for the all-needed items (printings, giveaways, events, booths, ...etc) and delivering the all-needed items to the clients on the requested due dates after checking the quality and handling the packaging as well.· Responsible for organizing, handling and managing the events (indoor, outdoor, Gala dinner, townhall meetings, safety and HSE days)· Maximized customer engagement and satisfaction by delivering excellent customer service.· Coordinated team workflow to meet objectives, maintain schedules and match budgets.· Supervised work of contracted employees to deliver work on schedule.

Handling customers inquiries, complains Handling team members